Veriff Incident History

Between 2026-07-20 14:50 UTC and 2026-07-20 16:30 UTC, an incident at a third-party provider caused degraded performance for the delivery of Watchlist Screening (PEP and Sanctions) webhooks. During this period, Watchlist Screening results could not be generated, and the corresponding webhook notifications were not delivered for a small subset of affected sessions. This incident was isolated exclusively to the third-party provider; Veriff's core identity verification and decision-making capabilities were not impacted. The third-party service has since returned to normal operation and Watchlist Screening webhook delivery has resumed. Affected sessions can be reprocessed for the Watchlist Screening (PEP & Sanctions) check, after which results will be available via webhook, the Public API, and Veriff Hub/ Station.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome.WHO IS AFFECTED- Customers processing verifications in our US region only. Other regions are unaffected.- Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.WHAT YOU MAY SEE- Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct.- Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this.- Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data.WHAT WE ARE DOING- We have deployed changes to make the service more resilient and reduce the impact in the meantime.- The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July.NEXT UPDATE- We will post our next update by 11:00 UTC Friday, July 10th.

We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome.WHO IS AFFECTED- Customers processing verifications in our US region only. Other regions are unaffected.- Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.WHAT YOU MAY SEE- Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct.- Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this.- Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data.WHAT WE ARE DOING- The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix.- We have deployed changes to make the service more resilient and reduce the impact in the meantime.NEXT UPDATE- We will post our next update by 11:00 UTC Thursday, July 9th.

We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision.Our team is actively working to resolve the issue as quickly as possible and minimize the impact.We apologize for the inconvenience and appreciate your patience.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - We have deployed changes to make the service more resilient and reduce the impact in the meantime. - The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July. NEXT UPDATE - We will post our next update by 11:00 UTC Friday, July 10th.

We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix. - We have deployed changes to make the service more resilient and reduce the impact in the meantime. NEXT UPDATE - We will post our next update by 11:00 UTC Thursday, July 9th.

We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.