Vapi Incident History

We have engaged our fallback authentication provider restoring access back to the Vapi Dashboard. We will continue to monitor but at this time, we are observing no further issues.

We observed an increase in Dashboard Access degradation due to an outage with our downstream authentication provider. We are investigating the root cause and actively monitoring.

We have identified the root cause of this issue and successfully implemented a fix. We will continue to monitor but at this time are observing no further issue.

We observed an increase in API error rates between 12:30 and 1PM PT. Service recovered after 1PM PT. We are investigating the root cause and actively monitoring API health.

We performed critical maintenance on our analytics service, during which the Analytics charts and Insights (Boards) in the Vapi Dashboard were temporarily unavailable or returned errors. Voice calls, call handling, and all APIs operated normally throughout, with no impact to your account settings or call data. The affected features are now fully restored and we're actively monitoring. We apologize for the disruption.

We are deploying a fix into production. We will provide a final update once the fix is merged and the issue has been resolved.

We are continuing to deploy a fix for the degraded performance affecting Boards. We will provide our next update by 7:45 PM PT.

We have identified the root cause of the issue and are actively deploying a fix to restore normal performance to boards.

We are aware of an issue that is impacting the ability for users to create and in some cases view Boards or Insights within the dashboard. This issue is only impacting viewing analytical data and is not impacting live Assistants, Squads, Calls or Chats.

We noticed a degradation in API success rate only on the daily channel from 11 A.M to 11:04 A.M. Success rate has since recovered and we are not seeing any further degradation - the team will continue to monitor the issue.