USG Services Incident History

After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network services at the University of West Georgia. The system should continue operating normally. In the event that you experience any further issues with access to the network, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Communications Consulting Group (CCG) is reporting both paths are now up at the University of West Georgia. All connections have been normalized and the techs are hands-off, so no further service interruptions are expected. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Communications Consulting Group (CCG) is reporting that access to the University of West Georgia has been restored. One fiber span has been repaired, but the second is still down.

Communications Consulting Group (CCG) is reporting that AGA has discovered that the local carrier is performing a maintenance in Carrolton. The maintenance may last until 8:00 a.m.

Communications Consulting Group (CCG) is currently investigating reports of a possible fiber cut affecting Network Services at the University of West Georgia. Affected users may be experiencing problems accessing the network. Additional information will be posted here as it becomes available.

Network Support Services (NSS) has confirmed that fiber repairs are completed, and we do not expect any further disruption. In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

The vendor has advised that a field dispatch is needed to investigate a possible fiber cut impacting the service. Updates will be provided when possible.

Network Support Services (NSS) is reporting a multi-site DOE outage. Windstream last-mile locations are down. Zayo is investigating the root cause of the disruption. There is currently no ETR. Updates will be provided when possible. Sites Affected: - Charlton County Schools - Sumter County Schools

Zayo is reporting that field teams are hands-off an circuits are online and stable. No further service interruptions are expected. In the event that you experience any further issues with access, please contact the USG Service Desk at: support@usg.edu or 877-251-2644.

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified, and we are currently investigating the cause. There is no ETR at this time. Updates will be provided when possible. Sites Affected: - Clarke County Schools - Floyd County Schools - Douglas County Schools - Buford City Schools - Gordon County Schools - Bartow County Schools - Clayton County Schools - Fulton County Schools - Douglas County Schools - Cherokee County Schools - Fulton County Schools - Hall County Schools

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Information Technology Services (ITS) will be performing a patch on a known issue for Moveit Transfer (files.usg.edu).This maintenance will occur on Tuesday, July 7, 2026, at 11:00 p.m. until Wednesday, July 8, 2026, at 1:00 a.m.During this time, Moveit will be unavailable.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Monday, July 6, 2026, at 9:00 p.m. until Tuesday, July 7, 2026, 9:00 a.m.This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the USG Service Desk at support@usg.edu or 877-251-2644.USG PROD institutions affected by this maintenance are:* GeorgiaVIEW Online Learning Environment (QPROD)* GeorgiaVIEW Online Learning Environment (XPROD)* Augusta University* Georgia Southern University

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Network Support Services (NSS) will be conducting a brief maintenance on the on the distribution switch to swap the cables of the aggregate links.This maintenance will occur Monday, July 6, 2026, at 5:00 p.m. until 9:00 p.m.IMPACT: None expected. These links are members of the redundant up-stream aggregate.