UM IT Systems Incident History

Networking intends to replace the failed switch 7/21 from 11AM to 1PM. no impact is expected to the A row and B row switches.

Ther has been a loss of redundancy for some datacenter network devices. We worked with our vendor to process the RMA and expect the replacement to arrive and be installed early next week. We have manual workarounds available should any additional failures impact the remaining switch in the redundant pair before redundancy is restored. We will update this ticket when we have a time for the RMA replacement.

The cooling network is back online now. Nodes are being powered back on in waves. The cooling network is now running on our old Coolant Distrubution Unit (CDU), and we will likely need repairs done on the newer CDU which was having the work done on it today.

We have a contractor on site servicing our liquid cooling network. Unfortunately, there was a temporary blip in the cooling system which caused all of our liquid cooled nodes to power off due to overheating. We are working on bringing the coolant network and these nodes back online.

This incident has been resolved.

McGraw Hill has notified that they are also affected. We continue to monitor the situation.

We are continuing to monitor the situation and will post updates as we receive them from Instructure and Amazon.

Canvas LMS is experiencing a major outage that is also affecting Catalog and Portfolio. This outage is due to a global outage of Amazon Web Services CloudFront. The vendors are working to resolve this outage, but there is currently no ETA for a resolution. You can follow updates from Instructure (the Canvas vendor) here: https://status.instructure.com/

Services have been restored and technicians continue to investigate the root cause.

Getting reports of problems with inbound and outbound calls to campus. Technicians are looking for resolution at this time.

This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.

We are continuing to work on a fix for this issue.

Technicians have identified the root cause and are working with end-user and device support teams to implement a fix for managed computers and devices, and instructions to share for un-managed computers and devices. Non managed devices can download the root/intermediate certs here: https://cert-manager.com/customer/InCommon/ssl?action=download&sslId=20210190&format=x509IOR and then install them as needed for their OS.

There are reported issues with wireless connectivity to TigerWifi. Technicians are investigating.

This incident has been resolved.

A fix has been implemented to address the degraded functionality impacting the issuance of new physical cards. Services have been restored, and we are actively monitoring the system to ensure stability. ID Office card issuance is now functioning, though intermittent issues may still occur as we continue working with the vendor to validate full resolution. Mizzou Mobile ID services remain fully operational and unaffected. We will continue to provide updates as needed.

ID Office is currently experiencing degraded functionality affecting the issuance of new physical cards following the recent CS Gold upgrade. Mizzou Mobile ID services remain fully operational and are not impacted. Our team is actively working with the vendor to investigate and resolve the issue. Updates will be provided as more information becomes available.

This incident has been resolved.

Finance Web Apps Unable to Connect.

This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The On Call application: https://oncall.missouri.edu will be offline for scheduled maintenance this Friday, July 10th from 6:30-7:00am.

This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.

The Hellbender research cluster is experiencing degraded operation. Technicians are investigating the issue.

This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.

The Hellbender research cluster is experiencing degraded operation. Technicians are investigating the issue.

Some Cisco Contact Center users are currently experiencing issues when attempting to log into Finesse in order to receive customer calls. This impact may be with the initial log in process and others are being forced off the system. Engineers are currently working to resolve the issue at this time but we do not have an estimated time for the issue to be resolved.

Some Cisco Contact Center users are currently experiencing issues when attempting to log into Finesse in order to receive customer calls. This impact may be with the initial log in process and others are being forced off the system. Engineers are currently working to resolve the issue at this time but we do not have an estimated time for the issue to be resolved.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Service will be undergoing maintenance.