UBC Incident History

1. investigatingOct 22 · 00:17 UTC

   We are continuing to apply security updates to affected websites and web applications. Some of these web based services may remain unavailable or experience connection issues while IT teams complete security updates. Please note that some websites and web applications may only be available on campus or through UBC VPN until further notice. Thank you for your patience as we work to restore all services. The next update will be tomorrow, October 22 at 12:30 PM.

Reported by UBC on their status page.

1. monitoringOct 16 · 16:54 UTC

   Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online. Service has been recovered and messages are now being delivered with delayed delivery.

Reported by UBC on their status page.

1. resolvedOct 16 · 17:05 UTC

   ServiceNow inbound email issues should now be resolved. There may be a slight delay for the next hour while the backlog of messages clears. Teams will continue to monitor performance.

Reported by UBC on their status page.

1. investigatingOct 21 · 00:38 UTC

   A guidance page has been developed to assist the UBC community in navigating the time zone change. This post will receive updates as more information becomes available. Further communications will be shared later this week. https://it.ubc.ca/news/october-20-2026/bc-time-zone-change-what-it-means-your-calendar-and-devices

Reported by UBC on their status page.

1. resolvedOct 9 · 17:07 UTC

   The disruptions in UBC CMS have now been resolved. Users should now be able to access UBC websites hosted on CMS from both UBC and non-UBC networks. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.

Reported by UBC on their status page.

1. resolvedOct 8 · 15:28 UTC

   The degraded performance issues facing ComPAIR have now been resolved. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.

Reported by UBC on their status page.

1. resolvedOct 1 · 17:28 UTC

   This issue has been resolved. Instructors should now be able to see their entire class roster when using the Student Communications Tool. We will continue to monitor. Please reach out to the Integrated Service Centre for questions and support.

Reported by UBC on their status page.

1. resolvedSep 24 · 16:23 UTC

   The Email team identified and corrected a mail flow issue affecting email messages sent from some FASmail users to external addresses between September 22, 2026 10:40am and September 23, 2026 10:30am. All queued messages were released and delivered on September 23, 2026 at 10:40am. During this window, email messages that were successfully delivered may have included a “[Non-UBC Email]” banner at the top of the message. In some cases, messages may have been directed to the recipient’s spam folder or rejected. If you sent out any critical email messages from FASmail to an external email address during this window, please confirm with the recipient that the message was received.

Reported by UBC on their status page.

1. resolvedSep 23 · 23:22 UTC

   This issue has been resolved as of September 23, 2026 at 4pm.

Reported by UBC on their status page.

1. investigatingSep 29 · 23:44 UTC

   This issue is still ongoing. We apologize for the inconvenience. Please continue reaching out to the Integrated Service Centre for questions and support.

Reported by UBC on their status page.