UBC Incident History

The issue has been resolved.

The vendor TouchNet has advised that they are aware of an issue impacting some users and students logging in to TouchNet PROD this afternoon and is actively working to resolve. They anticipate providing another update by 2 p.m. PT, if not sooner and apologize for the inconvenience. For any questions please contact dpp.support@ubc.ca

Resolved: The issue has been resolved and Faculty and Staff access to the FGST tool has been restored.

Update: A solution is currently being deployed and is targeted for completion before 3:00 PM. Please check back at 3:00 PM for updates.

The Final Grade Submission Tool (FGST) will remain unavailable over the weekend. We will provide a status update on Monday, July 13, around noon if the issue remains unresolved. Thank you for your patience and understanding.

The Final Grade Submission Tool (FGST) is unavailable at the moment. Faculty and staff are not able to access and use this tool. Please check back here for the latest status. We will provide updates as soon as possible.

Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely. • Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change: Mac OS – minimum version 12.0 (Monterey) iOS – minimum version 17.0 • Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change. • Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions: Office 2021 for Mac – minimum version 16.83 MS365 apps for iOS – minimum version 2.93 UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions. For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043

The Final Grade Submission Tool (FGST) will remain unavailable over the weekend. We will provide a status update on Monday, July 13, around noon if the issue remains unresolved. Thank you for your patience and understanding.

The Final Grade Submission Tool (FGST) is unavailable at the moment. Faculty and staff are not able to access and use this tool. Please check back here for the latest status. We will provide updates as soon as possible.

The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments. For any questions please contact dpp.support@ubc.ca

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts. We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available. Thank you for your patience and cooperation.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on July 9, 2025, 17:00-19:00 PT. During this time, users will not be able to access this site.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Enterprise Automation & Solution Delivery – ubc-iec--appian-web-student-direct-stream--1 Decommissioning – July 09, 2026 10:00 -16:00Apps/ServicesThe services will no longer be available after decommissioning activities.Release ImpactThere will be no other impacts to end user

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Final Grade Submission Tool will be unavailable on July 9, 2026, from 1:00 PM to 2:00 PM. During this time, faculty and staff will not be able to access the tool.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Wednesday, July 8, 2026, between 6:30 a.m. and 8:30 a.m., a scheduled test of the Pharmacy Building's emergency power system will be conducted. The purpose of this test is to verify the automatic load-shedding functionality of the standby electrical systems when one of the building's two emergency generators is taken out of service.During the test, brief interruptions may occur to systems served by the Standby power distribution. Emergency and Data Center power systems are expected to remain operational throughout the test, with the Data Center UPS maintaining uninterrupted service. Qualified Operations, Electrical, Controls, BMS, and IT Facilities personnel will be on-site to monitor system performance and respond to any issues.