TRM Labs Incident History

We are currently monitoring a released fix for misclassified errors.

We've identified the issue that caused the sudden influx of errors; the errors are misclassified and API availability is not impacted. We are now developing a code fix.

We're experiencing an elevated level of API errors and are currently looking into the issue.

We are continuing to investigate the issue.

We are investigating reports of 502 Bad Gateway errors.

All green for the last few hours. Resolving.

All user login and management flows are now working. We are continuing to monitor.

The rollback unblocked certain login flows not all, the fix is continuing to propagate to unblock all flows.

This affects web surfaces only. API access is still working as intended.

We identified the issue and rolling back the changes to unblock.

Services continue to remain healthy. Resolving.

Service is back to 100%. Stuck workers were restarted and no lag is being noticed. Monitoring.

We're noticing roughly 1% of initial screenings are degraded. We're investigating the issue.

Transaction Monitoring webhook delivery has been fully restored, and all delayed notifications have now been sent. No webhooks were lost.

Webhook delivery is flowing again. We are continuing to monitor the service.

NOTE: The API itself continues to be healthy. This is only affecting webhook services.

Note: API services are healthy. Only webhook services are affected.

Currently investigating

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are undergoing maintenance for a better experience.