Tray.ai Status
Tray.ai is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Degraded Application Performance - Project Versions"
Last updateThis incident has been resolved.
Users may be experiencing issues related to project versions across all regions. Our engineering team is currently investigating the issue and working toward a resolution. We apologise for any inconvenience this incident may have caused.
Report: "Degraded Application Performance - Salesforce Connector"
Last updateOn 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to [email protected].