TokenEx Incident History

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our team will perform a scheduled software upgrade of the Payment Orchestration Platform.Scope: POP Software UpgradeTime: 2026-07-28 07:30 UTC - 08:30 UTCAffected Services: IXOPAY Gateway ProductionExpected Impact: No service downtime is expected.While our team will make every effort to minimize disruption, please note that this upgrade may briefly affect gateway processing.Little to no impact on customers is expected.

We can confirm that the issue has been resolved.The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.

We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed.Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.

Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail.We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected.We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.

We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our team will perform a scheduled software upgrade of the 3-D Secure Engine of the Payment Orchestration platform. This update affects 3-D Secure authentication processes.Scope: IXOPAY 3D-Secure Engine UpdateTime: 2026-07-14 08:30 UTC - 09:30 UTCAffected Services: 3D-Secure EngineExpected Impact: No service downtime is expected.While our team will make every effort to minimize disruption, please note that this upgrade may briefly affect credit card authentication processes, as it involves components related to 3-D Secure authentication across all supported card schemes.