Tide Incident History

We have now restored the Payments service. You should now be able to make transfers without delays. We apologise for this impact on your Tide experience, thank you for your patience.

We're experiencing an issue affecting our Payments function - payments are being queued and will go through with a slight delay. Please do not re-attempt payments. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

This incident has been resolved. A third-party was experiencing issues, affecting card-related services. We apologise for this impact on your Tide experience, thank you for your patience.

We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.

A third-party was experiencing issues, affecting transactions made from other bank accounts, including Tide, to them. Payments to these accounts should no longer be returned and declined. You can now retry the payment. We apologise for this impact on your Tide experience, thank you for your patience.

A third-party is experiencing an outage affecting some of our services, including outbound payments. Payments made to some institutions may fail at this time, so don’t reattempt. Please check back here to see when this issue has been resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.