ThreatLocker Incident History
ThreatLocker is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Scheduled maintenance is currently in progress on AE1. We will provide updates as necessary."
Last updateMaintenance has completed. AE1 is fully operational
Scheduled maintenance is currently in progress on AE1. We will provide updates as necessary.
Report: "Instance H Portal slowness"
Last updateThis has now been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with Instance H and reports of slowness when navigating in the portal.
Report: "Instance H Portal slowness"
Last updateThis has now been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with Instance H and reports of slowness when navigating in the portal.
Report: "High Connections on Apps API"
Last updateA fix has been implemented and we are monitoring the results.
We are experiencing high connection requests to our Application APIs. While this is being investigated and resolved you may experience small delays with application definition downloads.
Report: "High Connections on Apps API"
Last updateA fix has been implemented and we are monitoring the results.
We are experiencing high connection requests to our Application APIs. While this is being investigated and resolved you may experience small delays with application definition downloads.
Report: "Some Customers are reporting missing logs on FedRAMP"
Last updateThis incident has been resolved. If you are having any issues with missing logs, please reach out to Support.
The issue has been identified, and a fix is currently being implemented. We are still actively working to restore and migrate logs from previous days. We will update this once the logs are restored.
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days. We will update this once the logs are restored
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days.
We are continuing to investigate. New data is not showing in the portal but is queued.
We are continuing to investigate. The Unified Audit may be unavailable for a couple of minutes.
We are currently investigating this issue.
Report: "Some Customers are reporting missing logs on FedRAMP"
Last updateThis incident has been resolved. If you are having any issues with missing logs, please reach out to Support.
The issue has been identified, and a fix is currently being implemented. We are still actively working to restore and migrate logs from previous days. We will update this once the logs are restored.
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days. We will update this once the logs are restored
The issue has been identified, and a fix is currently being implemented. Logs from today are now visible within the portal. We are actively working to restore and migrate logs from previous days.
We are continuing to investigate. New data is not showing in the portal but is queued.
We are continuing to investigate. The Unified Audit may be unavailable for a couple of minutes.
We are currently investigating this issue.
Report: "Instance C Data Center Migration"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is still in progress. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
There will be a Data Center Migration for Instance C on Saturday August 8th. Maintenance will begin at 11am EST and is expected to be complete by 2pm EST.During this time customers on Instance C may experience intermittent accessibility to the portal.
Report: "Database Scheduled Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Further database optimization is being performed at 9PM EST on Thursday August 6th.During this time the portal may be slower. The maintenance is expected to last 1hr and is to improve overall portal performance.
Report: "Portal Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
A portal improvement is being deployed on Sunday August 2nd at 8am EST. Maintenance is expected to last 1hr.During this time customers should not experience any issues, however there is a risk of portal slowness during this time.