Thomson Reuters Corporates Incident History

This incident has been resolved.

Reports and Analytics Service in AMER UAT is currently experiencing delay of around 9 hours. We are working on the data catch up, will notify once complete.

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up, will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.

Dear Customers, We experienced intermittent failures and high latencies with the Tax Calculation feature for REST APIs in the ONESOURCE Indirect Tax Determination Enterprise cloud, affecting the AWS AMER UAT, AWS AMER PROD, OCI UAT, and OCI PROD environments between 1:30 PM CT and 5:10 PM CT on July 24, 2026. The issue has now been mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

We are currently experiencing intermittent issues with the Tax Calculation API feature with our ONESOURCE Indirect Tax Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Dear Customers, We experienced intermittent tax calculation failures affecting XML servlet requests in the UAT and Production environments for ONESOURCE Indirect Tax Determination services across the EMEA and AMER regions. . The issue is already mitigated now. We sincerely apologize for any inconvenience and appreciate your understanding and patience during the incident. Further details will be provided in the formal RCA. If you have any questions or require further assistance, please contact Customer Support.

Dear Customers, We would like to inform you that we are currently experiencing intermittent tax calculation failures for XML servlet requests in the AMER, EMEA UAT and Production environments.. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience

Dear Customers, We would like to inform you that we are currently experiencing intermittent tax calculation failures for XML servlet requests in the AMER UAT and Production environments. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up. Will notify once complete.

Dear Customers, We experienced intermittent issues with the Tax Calculation REST API in the ONESOURCE Indirect Tax Determination service affecting the AMER AWS PROD, OCI PROD, and UAT environments between 2:56 PM CT and 5:38 PM CT on July 23, 2026. The issue has been mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

We are currently experiencing intermittent issues with the Tax Calculation API feature with our ONESOURCE Indirect Tax Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

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This incident has been resolved.

We are continuing to investigate this issue.

Dear Customers, We wanted to inform you that we have observed failures while accessing IDT Tax calculation service in UAT environment for Amer and EMEA regions in AWS and OCI between 22:15 CDT to 22:21 CDT on Jul 22, 2026. This was due to ongoing scheduled maintenance activity. Thank you for your understanding and patience

Thomson Reuters is aware that some Content Extract clients are currently experiencing delays or missing content extracts. The team is currently working on a remediation. Content Extract customers experiencing this issue can reach out to the GTM Support team for further information. Once the remediation is in place, Thomson Reuters will be reaching out the affected customers.

The issue has been resolved. We will continue to monitor for the next few hours.

Our team will be initiating the deployment of software changes to address the identified issue starting at 2:00 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

ONESOURCE GTM is currently experiencing an issue with the Shipment Processing feature with our Export/Import Management service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

We experienced intermittent issues with the Tax Calculation REST API in the ONESOURCE Indirect Tax Determination service affecting the AMER AWS PROD, OCI PROD, and UAT environments between 2:18 PM CT and 5:34 PM CT on July 22, 2026. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

We are currently experiencing an issue with the Tax calculation API feature with our ONESOURCE Indirect Tax Enterprise service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 12 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue with the Workpapers Adin feature with our Tax Provision Platform (Web) [PHOENIX] service, which is temporarily unavailable.

The data catchup is complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

Data catch up has been completed

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours 30 minutes .We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up, will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.