Telesign System Incident History

1. resolvedOct 24 · 19:56 UTC

   Start Time: 08:20 AM PDT- 10/24/26 End Time: 12:17 PM PDT- 10/24/26 Network issues previously reported for KDDI Corporation (440/07;08;50;51;52;53;54;55;56;70;71;72;73;74;75;76;77;78;79;88;89) from Japan (JP) have been resolved. KDDI Corporation (440/07;08;50;51;52;53;54;55;56;70;71;72;73;74;75;76;77;78;79;88;89) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01259320

Reported by Telesign System on their status page.

1. resolvedOct 24 · 10:25 UTC

   Start Time: 00:04 AM PST - 10/24/2026 End Time: 03:02 AM PST - 10/24/2026 Network issues previously reported for Partners Telecom Colombia SAS (WOM) (732/360) from Colombia (CO) have been resolved. Partners Telecom Colombia SAS (WOM) (732/360) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01259177

Reported by Telesign System on their status page.

1. resolvedOct 24 · 06:42 UTC

   Date: 10/23/2026 Start Time: 07:52 PM PST - 10/23/26 End Time: 11:39 PM PST - 10/23/26 We received notification that the network issues previously reported by Telefonica Moviles Argentina SA (Movistar) from Argentina have been resolved. Telefonica Moviles Argentina SA (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 23 · 15:27 UTC

   This incident has been resolved.

Reported by Telesign System on their status page.

1. resolvedOct 22 · 17:12 UTC

   Start Time: 8:45 AM PST - 10/22/26 End Time: 9:25 AM PST - 10/22/26 Network issues previously reported for KDDI Corporation (440/07;08;50;51;52;53;54;55;56;70;71;72;73;74;75;76;77;78;79;88;89) from Japan (JP) have been resolved. KDDI Corporation (440/07;08;50;51;52;53;54;55;56;70;71;72;73;74;75;76;77;78;79;88;89) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01258300

Reported by Telesign System on their status page.

1. resolvedOct 22 · 15:55 UTC

   Start Time: 08:31 AM PDT - 10/22/26 End Time: 08:54 AM PDT - 10/22/26 Previously reported issues with 2-Way SMS delivery toward United Kingdom, Austria, Belgium, Netherlands. have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 22 · 14:22 UTC

   Start Time: 05:44 AM PST - 10/22/26 End Time: 07:04 AM PST - 10/22/26 Network issues previously reported for Telefonica UK Limited (234/02;10;11) in United Kingdom (GB) have been resolved. Telefonica UK Limited (234/02;10;11) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01258203

Reported by Telesign System on their status page.

1. resolvedOct 22 · 08:39 UTC

   Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. Start Time: 08:19 UTC End Time: 09:17 UTC We sincerely apologize for the inconvenience this may have caused you.

Reported by Telesign System on their status page.

1. resolvedOct 21 · 18:03 UTC

   Start Time: 08:48 AM PDT - 10/21/26 End Time: 10:26 AM PDT - 10/21/26 Network issues previously reported for ENTEL Movil (736/02) from Bolivia (BO) have been resolved. ENTEL Movil (736/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01257623

Reported by Telesign System on their status page.

1. resolvedOct 21 · 19:29 UTC

   Start Time: 07:58 AM PDT - 10/21/26 End Time: 11:03 AM PDT - 10/21/26 Network issues previously reported for Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01257589

Reported by Telesign System on their status page.

1. resolvedOct 21 · 14:44 UTC

   Dear Customers and Partners, We experimented intermittent degradation on our platform which could have caused some delays in delivery for voice. Date: 10/21/2026 Start time 13:59 UTC End time 14:09 UTC Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 21 · 19:08 UTC

   This incident has been resolved.

Reported by Telesign System on their status page.

1. resolvedOct 21 · 02:35 UTC

   Start Time: 3:34 PM PDT - 10/20/26 End Time: 6:44 PM PDT - 10/20/26 Network issues previously reported for T-Mobile (Radio Mobil) (230/01;07) from Czech Republic (CZ) have been resolved. T-Mobile (Radio Mobil) (230/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01257206

Reported by Telesign System on their status page.

1. resolvedOct 20 · 23:11 UTC

   Start Time: 12:57 PM PDT - 10/20/26 End Time: 15:10 PM PDT - 10/20/26 Network issues previously reported for Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01257130

Reported by Telesign System on their status page.

1. resolvedOct 20 · 14:15 UTC

   Start Time: 01:40 AM PDT - 10/20/2026 End Time: 5 AM PDT - 10/20/2026 Network issues previously reported for MTN (Spacetel Areeba) from Syria (SY) have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01256731

Reported by Telesign System on their status page.

1. resolvedOct 20 · 03:20 UTC

   Dear Customers and Partners, Please note that the issue with the possible delays has been resolved. Date: 10/19/2026 Start Time: 08:05 PM PDT End Time: 08:06 PM PDT If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 20 · 01:20 UTC

   Dear Customers and Partners, Please note that the issue with the possible delays has been resolved. Date: 10/19/2026 Start Time: 18:05 PM PDT End Time: 18:06 PM PDT If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 17 · 22:16 UTC

   Dear Customers and Partners, We have experienced intermittent degradation on our platform, which may have caused delivery delays. Date: 10/17/2026 Start Time: 02:48 PM PDT End Time: 02:57 PM PDT Our Team resolved the issue quickly, and no further degradation or disruption was observed. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 16 · 12:01 UTC

   Date: 10/16/2026 Start Time: 11:16 UTC+0 End Time: 11:28 UTC+0 Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 16 · 12:36 UTC

   Start Time: 3:35 AM PDT - 10/16/26 End Time: 5:11 AM PDT - 10/16/26 Network issues previously reported for Ooredoo (Wataniya) (603/03) from Algeria (DZ) have been resolved. Ooredoo (Wataniya) (603/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254871

Reported by Telesign System on their status page.

1. resolvedOct 15 · 14:55 UTC

   Start Time: 6:25 AM PDT - 10/15/26 End Time: 7:31 AM PDT - 10/15/26 Network issues previously reported for POST Luxembourg (270/01;10) from Luxembourg (LU) have been resolved. POST Luxembourg (270/01;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254355

Reported by Telesign System on their status page.

1. resolvedOct 15 · 13:15 UTC

   Start Time: 4:42 AM PDT - 10/15/26 End Time: 5:50 AM PDT - 10/15/26 Network issues previously reported for Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254295

Reported by Telesign System on their status page.

1. resolvedOct 15 · 14:30 UTC

   Start Time: 11:36 PM PDT - 10/14/26 End Time: 7:01 AM PDT - 10/14/26 Network issues previously reported for Ooredoo (Wataniya) (603/03) from Algeria (DZ) have been resolved. Ooredoo (Wataniya) (603/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254116

Reported by Telesign System on their status page.

1. resolvedOct 15 · 08:02 UTC

   Start Time: 08:09 PM PDT - 10/14/26 End Time: 12:22 AM PDT - 10/15/26 Network issues previously reported for Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254047

Reported by Telesign System on their status page.

1. resolvedOct 14 · 22:03 UTC

   Dear Customers and Partners, Please note that the issue with the possible delays has been resolved. Date: 10/14/2026 Start Time: 13:54 PM PDT End Time: 13:56 PM PDT If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 14 · 19:59 UTC

   Start Time: 09:03 AM - 10/14/26 End Time: 12:41 AM - 10/14/26 Network issues previously reported for Claro (Conecel / Porta) (740/01) from Ecuador (EC) have been resolved. Claro (Conecel / Porta) (740/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01253764

Reported by Telesign System on their status page.

1. resolvedOct 14 · 18:54 UTC

   Start Time: 08:38AM PDT - 10/14/2026 End Time: 11:45AM PDT - 10/14/2026 Network issues previously reported for MCI/TCI (432/11;19;70) from Iran (IR) have been resolved. MCI/TCI (432/11;19;70) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01253759

Reported by Telesign System on their status page.

1. resolvedOct 13 · 08:30 UTC

   Start Time: 09:28 PM PDT - 10/12/26 End Time: 12:22 AM PDT - 10/13/26 Network issues previously reported for Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01252153

Reported by Telesign System on their status page.

1. resolvedOct 12 · 09:11 UTC

   Start Time: 12:01 AM PDT - 10/12/26 End Time: 01:36 AM PDT - 10/12/26 Network issues previously reported for Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251547

Reported by Telesign System on their status page.

1. resolvedOct 12 · 06:29 UTC

   Start Time: 04:46 PM PST - 10/11/26 End Time: 10:55 PM PST - 10/11/26 Network issues previously reported for Proximus (Belgacom) from Belgium (BE) have been resolved. Proximus (Belgacom) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251457

Reported by Telesign System on their status page.

1. resolvedOct 11 · 18:44 UTC

   Start Time: 09:36 AM PDT - 10/11/26 End Time: 11:42 AM PDT - 10/11/26 Network issues previously reported for Spark New Zealand (530/05;06;02) from New Zealand (NZ) have been resolved. Spark New Zealand (530/05;06;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251404

Reported by Telesign System on their status page.

1. resolvedOct 11 · 13:35 UTC

   Start Time: 4:27 AM PST - 10/11/26 End Time: 6:33 AM PST - 10/11/26 Network issues previously reported for Advanced Info Service PLC (AIS GSM) (520/01;03) from Thailand (TH) have been resolved. Advanced Info Service PLC (AIS GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251333

Reported by Telesign System on their status page.

1. resolvedOct 10 · 23:35 UTC

   Start Time: 02:54pm PDT - 10/10/2026 End Time: 04:05pm PDT - 10/10/2026 Network issues previously reported for America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) (716/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251233

Reported by Telesign System on their status page.

1. resolvedOct 10 · 09:26 UTC

   Start Time: 01:04 AM PST - 10/10/26 End Time: 02:12 AM PST - 10/10/26 Network issues previously reported for America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) (716/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01251096

Reported by Telesign System on their status page.

1. resolvedOct 9 · 15:55 UTC

   Start Time: 00:15 AM PDT - 10/09/2026 End Time: 07:59 AM PDT - 10/09/2026 Network issues previously reported for Movil SA (Tigo) (732/103;111;165) from Colombia (CO) have been resolved. Movil SA (Tigo) (732/103;111;165) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01250555

Reported by Telesign System on their status page.

1. resolvedOct 8 · 16:33 UTC

   Start Time: 4:51 AM PDT - 08/10/26 End Time: 9:11 AM PDT - 08/10/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 7 · 23:36 UTC

   Start Time: 15:00 PDT - 10/07/2026 End Time: 16:30 PDT - 10/07/2026 Network issues previously reported for Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01249655

Reported by Telesign System on their status page.

1. resolvedOct 7 · 14:17 UTC

   This incident has been resolved.

Reported by Telesign System on their status page.

1. resolvedOct 7 · 09:45 UTC

   Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. Date: 10/07/2026 Start Time: 09:04 UTC End Time: 09:34 UTC We sincerely apologize for the inconvenience this may have caused you.

Reported by Telesign System on their status page.

1. resolvedOct 7 · 09:20 UTC

   Date: 10/07/2026 Start Time: 8:44 UTC End Time: 8:56 UTC Our Team resolved the issue quickly, and no further degradation or disruption was observed.

Reported by Telesign System on their status page.

1. resolvedOct 7 · 10:59 UTC

   This incident has been resolved.

Reported by Telesign System on their status page.

1. resolvedOct 7 · 07:27 UTC

   Start Time: 09:25PM PDT - 10/06/2026 End Time: 11:00PM PDT - 10/06/2026 Network issues previously reported for Orange (Mobistar) (206/10;08) in Belgium (BE) have been resolved. Orange (Mobistar) (206/10;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248798

Reported by Telesign System on their status page.

1. resolvedOct 6 · 22:10 UTC

   Start Time: 11:59 AM PDT - 10/06/26 End Time: 14:49 PDT - 10/06/26 Network issues previously reported for ScanCom Ltd (MTN) (620/01) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) (620/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248658

Reported by Telesign System on their status page.

1. resolvedOct 6 · 20:24 UTC

   Start Time: 11:43 AM PDT - 10/06/26 End Time: 12:59 AM PDT - 10/06/26 Network issues previously reported for Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG), have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248646

Reported by Telesign System on their status page.

1. resolvedOct 6 · 19:42 UTC

   Start Time: 11:11 AM PDT - 10/06/26 End Time: 12:21 PM PDT - 10/06/26 Network issues previously reported for Telefonica (714/02;020) from Panama (PA) have been resolved. Telefonica (714/02;020) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248630

Reported by Telesign System on their status page.

1. resolvedOct 6 · 16:26 UTC

   Start Time: 06:14 am PDT - 10/06/26 End Time: 08:40 am PDT - 10/06/26 Network issues previously reported for Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248447

Reported by Telesign System on their status page.

1. resolvedOct 5 · 20:59 UTC

   Start Time: 12:28 PM PDT - 10/05/25 End Time: 01:16 PM PDT - 10/05/25 Network issues previously reported for Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. resolvedOct 5 · 14:10 UTC

   Start Time: 02:25 AM PDT - 10/05/2026 End Time: 06:14 AM PDT - 10/05/2026 Network issues previously reported for Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247648

Reported by Telesign System on their status page.

1. resolvedOct 4 · 19:16 UTC

   Start Time: 09:46 AM PST - 10/4/26 End Time: 11:55 AM PST - 10/4/26 Network issues previously reported for Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247389

Reported by Telesign System on their status page.

1. resolvedOct 4 · 13:38 UTC

   Start Time: 04:28 AM PDT - 10/04/26 End Time: 06:15 AM PDT - 10/04/26 Network issues previously reported for Vodafone New Zealand Ltd. (530/01) from New Zealand (NZ) have been resolved. Vodafone New Zealand Ltd. (530/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247332

Reported by Telesign System on their status page.

1. resolvedOct 3 · 16:26 UTC

   Start Time: 08:06 AM PST - 10/03/26 End Time: 09:00 AM PST - 10/03/26 Network issues previously reported for China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247186

Reported by Telesign System on their status page.

1. resolvedOct 3 · 04:50 UTC

   Start Time: 06:12 PM PDT - 02/10/26 End Time: 09:17 PM PDT - 02/10/26 Network issues previously reported for IDC Interdnestrcom (259/03;60) from Moldova (MD) have been resolved. IDC Interdnestrcom (259/03;60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01247049

Reported by Telesign System on their status page.

1. resolvedOct 2 · 20:21 UTC

   Dear Customers and Partners, We have experienced intermittent disruptions/degradation on our platform, which may have caused delivery delays. Date: 10/02/2026 Start Time: 01:06 PM PDT End Time: 01:07 PM PDT Our Team resolved the issue quickly, and no further degradation or disruption was observed. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 2 · 17:52 UTC

   Date: 10/02/26 Start Time: 09:17 AM PDT End Time: 09:52 AM PDT We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. resolvedOct 2 · 11:30 UTC

   Start Time: 01:35am PDT- 10/02/26 End Time: 03:40am PDT- 10/02/26 Previously reported issues with 2-Way SMS delivery toward Belgium (BE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com. SF 01246577

Reported by Telesign System on their status page.

1. resolvedOct 2 · 11:34 UTC

   Start Time: 01:35am PDT- 10/02/26 End Time: 04:20am PDT- 10/02/26 Network issues previously reported for BASE (KPN) from Belgium (BE) have been resolved. BASE (KPN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01246555

Reported by Telesign System on their status page.

1. resolvedOct 2 · 14:52 UTC

   Date: 10/02/26 Start Time: 12:05 AM PST End Time: 07:15 AM PST We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. resolvedOct 2 · 01:54 UTC

   Dear Customers and Partners, We have experienced intermittent disruptions/degradation on our platform, which may have caused delivery delays. Date: 10/01/2026 Start Time: 4:26 PM PDT End Time: 4:39 PM PDT Our Team resolved the issue quickly, and no further degradation or disruption was observed. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 1 · 18:25 UTC

   Dear Customers and Partners, We have experienced intermittent disruptions/degradation on our platform, which may have caused delivery delays. Date: 10/01/2026 Start Time: 10:09 AM PDT End Time: 10:10 AM PDT Our Team resolved the issue quickly, and no further degradations/disruptions were observed. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 1 · 16:14 UTC

   Dear Customers and Partners, We have experienced intermittent disruptions/degradation on our platform, which may have caused delivery delays. Date: 10/01/2026 Start Time: 08:47 AM PDT End Time: 08:49 AM PDT Our Team resolved the issue quickly, and no further degradations/disruptions were observed. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 2 · 14:59 UTC

   This incident has been resolved.

Reported by Telesign System on their status page.

1. resolvedOct 1 · 02:47 UTC

   Date: 09/30/2026 Start Time: 03:35 PM PDT End Time: 07:26 PM PDT We received notification from our partner that the issue previously noticed in the United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. resolvedSep 30 · 22:20 UTC

   Dear Customers and Partners, We're happy to inform you that previously reported irregularities have been resolved. Start time: 01:38 PM PDT End time: 02:01 PM PDT We sincerely apologize for any inconvenience. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedOct 1 · 00:30 UTC

   Start Time: 02:30 PM PDT - 09/30/26 End Time: 04:58 PM PDT - 09/30/26 Network issues previously reported for Instituto Costarricense de Electricidad - ICE from Costa Rica (CR) have been resolved. Instituto Costarricense de Electricidad - ICE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245626

Reported by Telesign System on their status page.

1. identifiedSep 30 · 11:59 UTC

   Date: 09/30/26 End Time: Ongoing Please note that we have lost coverage for PhoneID Live for Australia Telstra. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience on this matter. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedSep 30 · 14:00 UTC

   Start Time: 3:12 AM PDT - 9/30/26 End Time: 6:20 AM PDT - 9/30/26 Network issues previously reported for Orange (Mobistar) (206/10;08) in Belgium (BE) have been resolved. Orange (Mobistar) (206/10;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245196

Reported by Telesign System on their status page.

1. resolvedSep 30 · 10:58 UTC

   The elevated level of RCS errors has been resolved. Service has returned to normal, and we are continuing to monitor performance to ensure a stable experience for all customers. Start time: 1:20 AM PDT 9/30/26 End time: 2:40 AM PDT 9/30/26

Reported by Telesign System on their status page.

1. resolvedSep 30 · 11:47 UTC

   Start Time: 10:52 PM PDT - 9/29/26 End Time: 2:42 AM PDT - 9/30/26 Network issues previously reported for Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) from Argentina (AR) have been resolved. Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. resolvedSep 30 · 06:05 UTC

   Start Time: 08:00 AM PDT - 9/29/26 End Time: 10:45 AM PDT - 9/29/26 Network issues previously reported for China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. resolvedSep 29 · 11:39 UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Date: 9/29/26 Start Time: 2:35 AM PDT End Time: 4:38 AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. ResolvedSep 29 · 11:39 UTC

   Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradationDate: 9/29/26Start Time: 2:35 AM PDTEnd Time: 4:38 AM PDTSummary:The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved.We apologize for any inconvenience caused and appreciate your patience and understanding during this service window.If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedSep 30 · 14:48 UTC

   Date: 09/28/26 Start Time: 10:19 AM PDT End Time: 01:15 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Reported by Telesign System on their status page.

1. IdentifiedSep 28 · 20:04 UTC

   Date: 09/28/26Start Time: 10:19 am PSTEnd Time: OngoingWe received notification from our partner that Phone ID Sim Swap is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.We'd like to apologize for any inconvenience and appreciate your patience during this service window.If you have any questions, please contact us at support@telesign.com.

Reported by Telesign System on their status page.

1. resolvedSep 29 · 02:00 UTC

   Start Time: 09:30 AM PDT - 09/28/26 End Time: 06:00 PM PDT - 09/28/26 Previously reported issues with 2-Way SMS delivery toward Austria (AT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com. SF 01244071

Reported by Telesign System on their status page.

1. ResolvedSep 29 · 02:00 UTC

   Start Time: 09:30 AM PDT - 09/28/26End Time: 06:00 PM PDT - 09/28/26Previously reported issues with 2-Way SMS delivery toward Austria (AT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.SF 01244071

Reported by Telesign System on their status page.

1. resolvedSep 28 · 01:30 UTC

   Start Time: 03:19 PM PST - 09/27/26 End Time: 06:00 PM PST - 09/27/26 Network issues previously reported for Proximus (Belgacom) (206/01) from Belgium (BE) have been resolved. Proximus (Belgacom) (206/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01243622

Reported by Telesign System on their status page.

1. ResolvedSep 28 · 01:30 UTC

   Start Time: 03:19 PM PST - 09/27/26End Time: 06:00 PM PST - 09/27/26Network issues previously reported for Proximus (Belgacom) (206/01) from Belgium (BE) have been resolved. Proximus (Belgacom) (206/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01243622

Reported by Telesign System on their status page.

1. resolvedSep 25 · 18:17 UTC

   Start Time: 9:15 AM PDT - 9/25/26 End Time: 10:07 AM PDT - 9/25/26 Network issues previously reported for all MNOs from Italy (IT) have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01240364

Reported by Telesign System on their status page.

1. ResolvedSep 25 · 18:17 UTC

   Start Time: 9:15 AM PDT - 9/25/26End Time: 10:07 AM PDT - 9/25/26Network issues previously reported for all MNOs from Italy (IT) have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01240364

Reported by Telesign System on their status page.

1. resolvedSep 25 · 14:00 UTC

   Dear Customers and Partners, Incident date and start and end time: 09/25/2026 06:55 AM PDT We have experienced a short service disruption within the time frame above. All our services are now operating on expected levels.

Reported by Telesign System on their status page.

1. ResolvedSep 25 · 14:00 UTC

   Dear Customers and Partners,Incident date and start and end time: 09/25/2026 06:55 AM PDTWe have experienced a short service disruption within the time frame above. All our services are now operating on expected levels.

Reported by Telesign System on their status page.

1. resolvedSep 25 · 12:42 UTC

   Start Time: 01:15 AM PDT - 09/25/26 End Time: 05:41 AM PDT - 09/25/26 Network issues previously observed towards All Operators from Italy (IT) have been resolved. Italy (IT) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01240364

Reported by Telesign System on their status page.

1. resolvedSep 25 · 11:08 UTC

   Start Time: 1:37AM PDT - 9/25/26 End Time: 2:15AM PDT - 9/25/26 Network issues previously reported for Indosat Ooredoo Hutchison (510/01;03;21;89) in Indonesia (ID) have been resolved. Indosat Ooredoo Hutchison end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242311

Reported by Telesign System on their status page.

1. ResolvedSep 25 · 11:08 UTC

   Start Time: 1:37AM PDT - 9/25/26End Time: 2:15AM PDT - 9/25/26Network issues previously reported for Indosat Ooredoo Hutchison (510/01;03;21;89) in Indonesia (ID) have been resolved. Indosat Ooredoo Hutchison end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01242311

Reported by Telesign System on their status page.

1. resolvedSep 25 · 07:11 UTC

   Start Time: 08:40PM PDT - 09/24/2026 End Time: 02:00AM PDT - 09/25/2026 Network issues previously reported for Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242198

Reported by Telesign System on their status page.

1. ResolvedSep 25 · 07:11 UTC

   Start Time: 08:40PM PDT - 09/24/2026End Time: 02:00AM PDT - 09/25/2026Network issues previously reported for Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01242198

Reported by Telesign System on their status page.

1. CompletedSep 29 · 01:00 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.

1. CompletedSep 25 · 11:01 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.

1. CompletedSep 25 · 11:00 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.

1. CompletedSep 29 · 10:30 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.

1. CompletedSep 29 · 02:00 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.

1. resolvedSep 30 · 14:42 UTC

   The issue is now resolved.

Reported by Telesign System on their status page.

1. CompletedSep 28 · 07:00 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.

1. CompletedSep 25 · 19:15 UTC

   The scheduled maintenance has been completed.

Reported by Telesign System on their status page.