Telesign System Incident History

Start Time: 04:10am PDT - 07/21/26 End Time: 05:12am PDT - 07/21/26 Previously reported issues with 2-Way SMS delivery toward Ireland (IE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com. SF 01206876

Start Time: 04:10am PDT - 07/21/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Ireland (IE). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01206876

Start Time: 09:16 PM PDT - 07/20/26 End Time: 09:51 PM PDT - 07/20/26 We received notification that the network issues previously reported by Telefonica Movil de Chile (730/02) from Chile (CL) have been resolved. Telefonica Movil de Chile (730/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01206689

Start Time: 09:16 PM PDT - 07/20/26 End Time: Ongoing We received notification that Telefonica Movil de Chile (730/02) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01206689

Start Time: 01:00PM PDT - 07/19/26 End Time: 02:30AMPDT - 07/20/26 Previously reported issues with 2-Way SMS delivery toward Netherlands (NL) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com. SF 01206060

Start Time: 01:00PM PDT - 07/19/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Netherlands (NL) . Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01206060

Start Time: 07:45AM PDT - 07/19/2026 End Time: 12:12AM PDT - 07/20/2026 We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205986

Start Time: 07:45AM PDT - 07/19/2026 End Time: Ongoing We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205986

Start Time: 3:33 AM PDT - 07/18/26 End Time: 6:30 AM PDT - 07/18/26 We received notification that the network issues previously reported by Telekom Slovenije d.d. (293/41) from Slovenia (SI) have been resolved. Telekom Slovenije d.d. (293/41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205763

Start Time: 3:33 AM PDT - 07/17/26 End Time: Ongoing We received notification that Telekom Slovenije d.d. (293/41) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205763

Start Time: 1:02 AM PST - 07/18/26 End Time: 2:44 AM PST - 07/18/26 We received notification that the network issues previously reported by Telekom Slovenije d.d. (293/41) from Slovenia (SI) have been resolved. Telekom Slovenije d.d. (293/41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205732

Start Time: 1:02 AM PST - 07/18/26 End Time: Ongoing We received notification that Telekom Slovenije d.d. (293/41) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205732

Start Time: 4:48 PM PDT - 07/17/26 End Time: 8:45 PM PDT - 07/17/26 We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205644

Start Time: 04:48 PM PDT - 07/17/26 End Time: Ongoing We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205644

Date: 07/16/26 Start Time: 02:00 AM PDT End Time: 06:30 AM PDT We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

We have received notification that services for Phone ID Sim Swap addon toward Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

Start Time: 16:33PDT - 7/16/26 End Time: 06:09 PM PDT - 7/16/26 We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01205140

Start Time: 16:33PDT - 7/16/26 End Time: Ongoing We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01205140

Start Time: 13:34 PDT - 7/16/26 End Time: 05:06 PM PDT - 7/16/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com. SF 01205124

Start Time: 13:34 PDT - 7/16/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO) - Multiple operators. Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01205124

Start Time: 07:15 AM PDT - 07/15/26 End Time: 09:27 AM PDT - 07/15/26 We received notification that the network issues previously reported by AsiaCell (418/05) from Iraq (IQ) have been resolved. AsiaCell (418/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01204245

Start Time: 07:15 AM PDT - 07/15/26 End Time: Ongoing We received notification that AsiaCell (418/05) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01204245

Start Time: 07:07AM PT - 07/15/26 End Time: 07:41AMPT - 07/15/26 We received notification that the network issues previously reported by Ooredoo Q.S.C. (427/01;06) from Qatar (QA) have been resolved. Ooredoo Q.S.C. (427/01;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01204235

Start Time: 07:07AM PT - 07/15/26 End Time: Ongoing We received notification that Ooredoo Q.S.C. (427/01;06) from Qatar (QA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01204235

Start Time: 04:35 AM PST - 07/15/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward United Arab Emirates (AE). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01204161

Start Time: 11:30 AM PDT - 7/13/26 End Time: 1:35 PM PDT - 7/13/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01203027

Start Time: 11:30 PDT - 7/13/26 End Time: Ongoing We received notification that Pakistan (PK) from Jazz (410/01;07) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01203027

Start Time: 08:00 AM PT - 07/13/26 End Time: 08:30 AM PT - 07/13/26 We received notification that the network issues previously reported by T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) have been resolved. T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01202874

Issue: US/CA Operator - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) Start Time: 08:00 AM PT - 07/13/26 End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF01202874

Start Time: 4:53 PDT - 7/13/26 End Time: 6:12 PDT - 7/13/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01202744

Start Time: 4:53 PDT - 7/13/26 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01202744

Start Date: 05/09/2026 Start Time: 03:28 PM PDT End Date: 07/09/2026 End Time: 01:00 AM PDT We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Date: 05/09/2026 Start Time: 03:28 PM PDT End Time: Ongoing We received notification from our partner that Porting History and Sim Swap are currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

Start Time: 6:09 AM PDT - 07/12/26 End Time: 7:16 AM PDT - 07/12/26 We received notification that the network issues previously reported by Ooredoo (Wataniya) (603/03) from Algeria (DZ) have been resolved. Ooredoo (Wataniya) (603/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01202353

Start Time: 6:09 AM PDT - 07/12/26 End Time: Ongoing We received notification that Ooredoo (Wataniya) (603/03) from Algeria (DZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01202353

Start Time: 01:24 pm PDT - 07/10/26 End Time: 06:00 pm PDT - 07/10/26 We received notification that the network issues previously reported by Tunisia TUNISIANA S.A. (605/03) from Tunisia (TN) have been resolved. Tunisia TUNISIANA S.A. (605/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01201878

Start Time: 01:24 pm PDT - 07/10/26 End Time: Ongoing We received notification that Tunisia TUNISIANA S.A. (605/03) from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01201878

Start Time: 10:50 AM PDT- 07/10/26 End Time: 03:51 PM PDT- 07/10/26 We received notification that the network issues previously reported by Sunrise (Diax) from Switzerland (CH) have been resolved. Sunrise (Diax) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01201792

Start Time: 10:50 AM PDT- 07/10/26 End Time: Ongoing We received notification that Sunrise (Diax) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01201792

Start Time: 01:24 pm PDT - 07/10/26End Time: OngoingWe received notification that Tunisia TUNISIANA S.A. (605/03) from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF 01201878

Start Time: 10:50 AM PDT- 07/10/26End Time: OngoingWe received notification that Sunrise (Diax) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF 01201792

Start Time: 15:11 PDT - 7/9/26 End Time: 19:51 PDT - 7/9/26 We received notification that the network issues previously reported by Silknet (Geocell Ltd) (282/01;05;08) from Georgia (GE) have been resolved. Silknet (Geocell Ltd) (282/01;05;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01201277

Start Time: 15:11 PDT - 7/9/26 End Time: Ongoing We received notification that Silknet (Geocell Ltd) (282/01;05;08) from Georgia (GE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01201277

Start Time: 16:23 PDT - 7/9/26 End Time: 18:08 PDT - 7/9/26 We received notification that the network issues previously reported by Banglalink Digital Communications Ltd (470/03) from Bangladesh (BD) have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01201297

Start Time: 16:23 PDT - 7/9/26 End Time: Ongoing We received notification that Banglalink Digital Communications Ltd (470/03) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01201297

Start Time: 15:11 PDT - 7/9/26End Time: 19:51 PDT - 7/9/26We received notification that the network issues previously reported by Silknet (Geocell Ltd) (282/01;05;08) from Georgia (GE) have been resolved. Silknet (Geocell Ltd) (282/01;05;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01201277

Start Time: 15:11 PDT - 7/9/26End Time: OngoingWe received notification that Silknet (Geocell Ltd) (282/01;05;08) from Georgia (GE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF 01201277

Start Time: 16:23 PDT - 7/9/26End Time: 18:08 PDT - 7/9/26We received notification that the network issues previously reported by Banglalink Digital Communications Ltd (470/03) from Bangladesh (BD) have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01201297

Start Time: 16:23 PDT - 7/9/26End Time: OngoingWe received notification that Banglalink Digital Communications Ltd (470/03) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF 01201297

Start Time: 10:47AM PT - 07/09/26 End Time: 11:58AM PT - 07/09/26 We received notification that the network issues previously reported by [OPERATOR NAME] from [COUNTRY] have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01201168

Start Time: 10:47AM PT - 07/09/26 End Time: Ongoing We received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01201168

Start Time: 10:47AM PT - 07/09/26End Time: 11:58AM PT - 07/09/26We received notification that the network issues previously reported by [OPERATOR NAME] from [COUNTRY] have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01201168

Start Time: 10:47AM PT - 07/09/26End Time: OngoingWe received notification that Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF01201168

Please note that the issue with Summary reports in Teleportal not accurately showing the number of requests sent for the July 9th has been resolved.

We have detected an issue with Summary reports in Teleportal not accurately showing the number of requests sent for the 9th of July. This has already been identified by our corresponding team and a fix is expected to be released soon.

Please note that the issue with Summary reports in Teleportal not accurately showing the number of requests sent for the July 9th has been resolved.

We have detected an issue with Summary reports in Teleportal not accurately showing the number of requests sent for the 9th of July. This has already been identified by our corresponding team and a fix is expected to be released soon.

Start Time: 10:18 PM PDT - 7/8/26 End Time: 01:06 AM PDT - 7/9/26 We received notification that the network issues previously reported by MTN (655/10) from South Africa (ZA) have been resolved. MTN (655/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01200758

Start Time: 10:18 PM PDT - 7/8/26 End Time: Ongoing We received notification that MTN (655/10) from South Africa (ZA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01200758

Start Time: 10:18 PM PDT - 7/8/26End Time: 01:06 AM PDT - 7/9/26We received notification that the network issues previously reported by MTN (655/10) from South Africa (ZA) have been resolved. MTN (655/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01200758

Start Time: 10:18 PM PDT - 7/8/26End Time: OngoingWe received notification that MTN (655/10) from South Africa (ZA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF 01200758

Start Time: 03:36 PM PDT - 07/07/2026 End Time: 10:13 PM PDT - 07/07/2026 We received notification that the network issues previously reported by T-Mobile (Radio Mobil) (230/01;07) from Czech Republic (CZ) have been resolved. T-Mobile (Radio Mobil) (230/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01199944

Start Time: 03:36PM PDT - 07/07/2026 End Time: Ongoing We received notification that T-Mobile (Radio Mobil) (230/01;07) from Czech Republic (CZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01199944

Start Time: 03:36 PM PDT - 07/07/2026End Time: 10:13 PM PDT - 07/07/2026We received notification that the network issues previously reported by T-Mobile (Radio Mobil) (230/01;07) from Czech Republic (CZ) have been resolved. T-Mobile (Radio Mobil) (230/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.SF 01199944

Start Time: 03:36PM PDT - 07/07/2026End Time: OngoingWe received notification that T-Mobile (Radio Mobil) (230/01;07) from Czech Republic (CZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.SF 01199944

This incident has been resolved.

Start Time: 7 AM PDT - 07/07/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01199718

This incident has been resolved.

Start Time: 7 AM PDT - 07/07/26End Time: OngoingWe are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC and DSC are impacted.Our team is investigating this issue and we will inform you once we come to a resolution.SF 01199718