Teal Communications Incident History

We have identified the root cause of Intermittent Aurora Portal and API Data Loading Issues timeouts on several external interfaces. A fix is currently in progress and will require additional time to be fully implemented. We will continue to provide updates as they become available. We appreciate your patience

We continue to investigate the intermittent issues affecting the Aurora Portal and API. Some users may still experience slow or incomplete data loading. Our team is actively working to identify the root cause and will share further updates as more information becomes available. We appreciate your patience while we work to resolve this issue

We are currently investigating intermittent issues affecting the Aurora Portal and API, where users may experience slow or incomplete data loading. The issue is impacting a subset of users and may result in delays when accessing portal data or API responses. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We continue to investigate reports of an issue affecting Verizon Native profile Network App profile changes via the Aurora service portal and the Teal integration API. Installation of new Network Apps onto eUICC may not complete or may be delayed. Our technical teams remain engaged and are working to isolate the root cause. We will share another update as soon as we have new information. We appreciate your continued patience as we work to restore full service.

We are continuing to investigate this issue.

We are currently investigating reports of an issue affecting the Verizon Native profile Network App profile changes from the Aurora service portal and the Teal integration API. Installation of new Network Apps on to eUICC may not complete or be delayed. Our technical teams are investigating the root cause of the issue and are actively working to restore service. We appreciate your patience and cooperation during this time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating reports of an issue affecting Network App profile changes from the Aurora service portal and the Teal integration API. Installation of new Network Apps onto eUICC may not complete or be delayed. Our technical teams are investigating the root cause of the issue and are actively working to restore service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Update: We are continuing to investigate the intermittent errors affecting activation of eUICCs with the NA AVT Bootstrap profile through the Aurora Portal. Our engineering team is actively investigating the root cause and working towards a resolution for the NA AVT Bootstrap activation flow. We will provide further updates as more information becomes available.

We are currently observing intermittent errors when activating eUICCs with the NA AVT Bootstrap profile. Customers may experience activation failures when attempting to activate affected EIDs through the Aurora Portal. Impact: Customers activating NA AVT Bootstrap profile EIDs may encounter errors on the first activation attempt. Retrying the activation is often successful. Not affected: Activations using Global Roaming Bootstrap cards are operating normally. Already activated EIDs and all other Aurora Portal functions continue to operate as expected. Workaround: If an activation attempt fails, please retry the activation. If the issue persists, please contact our Support team. Our engineering team has identified the issue and is actively working to restore normal activation functionality for the NA AVT Bootstrap activation flow. We will provide further updates as more information becomes available.

We are currently observing intermittent errors when activating eUICCs with the NA AVT Bootstrap profile. Customers may experience activation failures when attempting to activate affected EIDs through the Aurora Portal.Impact: Customers activating NA AVT Bootstrap profile EIDs may encounter errors on the first activation attempt. Retrying the activation is often successful.Not affected: Activations using Global Roaming Bootstrap cards are operating normally. Already activated EIDs and all other Aurora Portal functions continue to operate as expected.Workaround: If an activation attempt fails, please retry the activation. If the issue persists, please contact our Support team.Our engineering team has identified the issue and is actively working to restore normal activation functionality for the NA AVT Bootstrap activation flow. We will provide further updates as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate an issue affecting profile changes for T-Mobile Native Network Apps initiated through the Aurora service portal and the Teal integration API. Some installations of new Network Apps onto eUICC may fail to complete or may be delayed. Our engineering teams have identified the affected components and are actively working to determine the root cause. We will provide another update as soon as new information is available. We apologize for the inconvenience and appreciate your patience.

We are currently investigating reports of an issue affecting T-Mobile Native Network App profile changes from the Aurora service portal and the Teal integration API. Installation of new Network Apps onto eUICC may not complete or be delayed. Our technical teams are investigating the root cause of the issue and are actively working to restore service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate an issue affecting profile changes for T-Mobile Native Network Apps initiated through the Aurora service portal and the Teal integration API. Some installations of new Network Apps onto eUICC may fail to complete or may be delayed.Our engineering teams have identified the affected components and are actively working to determine the root cause. We will provide another update as soon as new information is available.We apologize for the inconvenience and appreciate your patience.

We are currently investigating reports of an issue affecting T-Mobile Native Network App profile changes from the Aurora service portal and the Teal integration API. Installation of new Network Apps onto eUICC may not complete or be delayed.Our technical teams are investigating the root cause of the issue and are actively working to restore service.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Backend Aurora Release Platform will undergo a scheduled software upgrade to Aurora v7.5.6.0.Type: Software upgradeStart time: 2026-07-09 07:00 (UTC)Duration: 2 hoursEstimated downtime: 2 hoursComponents affected: [AURORA PORTAL, INTEGRATION API]During the maintenance window, the affected components may be unavailable or experience intermittent service disruptions. We appreciate your patience and understanding as we perform this upgrade to enhance platform stability and performance.

We will be undergoing scheduled maintenance during this time.