SurveyMonkey Incident History

SurveyMonkey is currently operational with all systems functioning normally.

Last checked Jul 28, 2026 9:33 AM UTC from SurveyMonkey's official status page

Incident History

Showing incidents from the last 15 days

Jul 20, 2026

Report: "Unable to load question summaries or shared data pages."

Last update Jul 20, 2026 @ 6:00 PM UTC

resolvedJul 20, 2026 @ 5:49 PM UTC

This incident has been resolved.

identifiedJul 20, 2026 @ 5:48 PM UTC

at 10:22 AM pst an issue with the loading of question summaries and shared data pages was identified.

Jul 14, 2026

Report: "Customers are unable to contact support through our Help Center chatbot"

Last update Jul 14, 2026 @ 8:06 PM UTC

resolvedJul 14, 2026 @ 8:06 PM UTC

This incident has been resolved.

monitoringJul 14, 2026 @ 8:00 PM UTC

A fix has been implemented and we are monitoring the results.

identifiedJul 14, 2026 @ 7:58 PM UTC

The issue has been identified and a fix is being implemented.

investigatingJul 14, 2026 @ 7:07 PM UTC

This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.