Spruce Health Incident History

The intermittent performance issues have been resolved.

We have implemented a series of fixes to improve system stability and are currently monitoring the system.

We have applied some initial fixes to help mitigate the impact, and are seeing some improvement. However, we are still working to identify the root cause of the issue. Our team continues to actively investigate, and we will provide another update as soon as we know more. We apologize for the ongoing inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating reports of slowness within the application. Some users may experience delays when loading pages or completing actions. We will provide an update as soon as we have more information.

Some areas of the Spruce application were inaccessible across desktop, web, iOS, and Android from 6:34 AM PT to 6:50 AM PT on July 22, 2026, due to an infrastructure issue. ‌ User Impact during this time: * The Spruce inbox was unavailable to patients and providers. * Bulk messages and saved messages were unavailable for providers. * Inbound calls were not affected. * Inbound SMS messages, emails, and faxes were successfully delivered to the Spruce inbox during this time. ‌ We are working to determine the root cause of the service issue and exploring ways to prevent similar incidents in the future.

Some areas of the Spruce application were inaccessible across desktop, web, iOS, and Android from 6:34 AM PT to 6:50 AM PT on July 22, 2026, due to an infrastructure issue. ‌User Impact during this time: The Spruce inbox was unavailable to patients and providers. Bulk messages and saved messages were unavailable for providers. Inbound calls were not affected. Inbound SMS messages, emails, and faxes were successfully delivered to the Spruce inbox during this time.‌ We are working to determine the root cause of the service issue and exploring ways to prevent similar incidents in the future.

We noticed loading issues starting around 13:34 UTC. We identified the issue and implemented a fix. We are seeing the system recover and will continue to monitor to ensure that the system is stable.

We are investigating an issue with loading leading the inbox in the web and mobile apps.