SpectrumVoIP Incident History

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue of some toll-free numbers unable to be dialed outbound. Please try the respective local number while we work on resolving this issue.

Users were unable to place outbound toll-free calls, while inbound toll-free calls and other outbound calling functionality remained operational. Our engineers investigated the affected call paths, validated configurations, and implemented the necessary routing corrections. Following the changes, outbound toll-free call testing was successfully completed across multiple destinations, confirming that calls were connecting as expected. Resolution: The routing issue impacting outbound toll-free calls was corrected, and service has been fully restored. Continued monitoring confirmed normal toll-free outbound call functionality with no further issues observed.