SolarWinds Service Desk Incident History

After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.

Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.

The application is accessible again, and service has been restored. Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.

We are continuing to investigate this issue.

We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.

After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.

A fix has been deployed to remediate the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being created successfully. We are continuing to monitor the service closely to ensure normal visibility is fully restored.

We have identified the root cause of the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being submitted successfully. We will share another update as soon as more information becomes available.

We are continuing to investigate an issue in SolarWinds Service Desk where new incidents may not appear on the Incident Index page, despite being submitted successfully and generating confirmation messages. Our team is working to identify the cause and restore normal visibility. We will share another update as soon as more information is available.

We are currently investigating an issue affecting SolarWinds Service Desk, where incidents created via email are being submitted successfully, and confirmation messages are being sent, but the newly created incidents may not appear on the Incident Index page. Our team is actively working to identify the root cause and restore normal visibility as quickly as possible. We will provide another update as soon as more information becomes available.

After an extended period of monitoring, SolarWinds Service Desk is now operating normally.At this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at technicalsupport@solarwinds.com.

A fix has been deployed to remediate the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being created successfully.We are continuing to monitor the service closely to ensure normal visibility is fully restored.

We have identified the root cause of the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being submitted successfully. We will share another update as soon as more information becomes available.

We are continuing to investigate an issue in SolarWinds Service Desk where new incidents may not appear on the Incident Index page, despite being submitted successfully and generating confirmation messages.Our team is working to identify the cause and restore normal visibility. We will share another update as soon as more information is available.

We are currently investigating an issue affecting SolarWinds Service Desk, where incidents created via email are being submitted successfully, and confirmation messages are being sent, but the newly created incidents may not appear on the Incident Index page.Our team is actively working to identify the root cause and restore normal visibility as quickly as possible. We will provide another update as soon as more information becomes available.