SMS Magic Incident History

The incident has been resolved and SMS and MMS delivery to T-Mobile network subscribers in the United States is operating normally. End Time : Jul 16, 15:30 PDT

We have received a notification from our Provider regarding SMS delivery delays and failures to T-Mobile network subscribers in the United States. The issue is currently under investigation. We will provide another as soon as more information becomes available. Start Time : Jul 16, 11:14 PDT

This incident is now resolved. End Time : Jul 17, 01:11 UTC

We have received a notification from one of our Provider regarding SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. The cause of this issue is under investigation at this time. Start Time : Jul 16, 20:25 UTC

The incident has been resolved and SMS delivery receipts to affected networks in the United States are operating normally. End Time : Jul 16, 17:22 PDT

We have received a notification regarding SMS delivery receipt delays to network subscribers on multiple small networks in the United States. Message delivery may succeed, but delivery receipts may be delayed Start Time : Jul 16, 13:36 PDT

The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally. End Time : Jul 15, 2026 - 14:11 PDT

A recovery is observed in the message delivery. and our Provider are monitoring the results.

We have received a notification from one of our Provider regarding SMS delivery delays to AT&T network subscribers in the United States. We will provide more information as it becomes available. Start Time : Jul 15, 2026 - 09:57 PDT

The incident has been resolved and SMS and MMS delivery to T-Mobile network subscribers in the United States are operating normally. End Time : 2026-07-13 18:34 UTC

Our Provider have observed a recovery in delivery to T-Mobile network subscribers in the United States and are monitoring service stability.

The cause has been identified and a fix is been implemented

We have received a notification from our Provider regarding delivery issues observed towards USA - T-Mobile. Incident Start Time: 2026-07-13 14:59 UTC Customer's might face Delayed Oubound/Delayed Inbound/Missing delivery receipts/Late delivery receipts

Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 13, 13:42 PDT

There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience latency impacting outbound (MT) SMS via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time. Start Time : Jul 13, 2026 - 11:44 PDT

The maintenance has been completed. Jul 9, 09:00 PDT

A Vendor partner is performing scheduled maintenance impacting all sender types MMS services. The maintenance has started on Thursday, July 9, 2026 at 6:00 AM PT and will finish on July 9, 2026 by 9:00 AM PT. During the maintenance window, customers may experience delay impacting inbound (MO) and outbound (MT) MMS via all sender types with subscribers.

Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Jul 9, 08:01 PDT

There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time. Start Time : Jul 09, 2026 - 02:30 PDT

The maintenance has been completed.Jul 9, 09:00 PDT

A Vendor partner is performing scheduled maintenance impacting all sender types MMS services.The maintenance has started on Thursday, July 9, 2026 at 6:00 AM PT and will finish on July 9, 2026 by 9:00 AM PT. During the maintenance window, customers may experience delay impacting inbound (MO) and outbound (MT) MMS via all sender types with subscribers.

Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this timeEnd Time : Jul 9, 08:01 PDT

There is a carrier-partner incident currently impacting toll-free SMS services.Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.The cause of this issue is under investigation at this time.Start Time : Jul 09, 2026 - 02:30 PDT

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our MMS carrier partner in the United States is conducting a planned maintenance from 08 July 2026 at 23:00 PDT until 09 July 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States long codes.

This incident has been resolved.

Telstra continues to investigate this issue. Jul 8, 01:34 UTC

We are currently observing delivery issues in Australia - Telstra Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions Incident Start Time: 2026-07-07 21:22 UTC Next update: 2026-07-08 00:22 UTC We will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.The maintenance is scheduled to begin Wednesday, July 8, 2026 at 8:00 PM PT and to finish July 9, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.

This incident has been resolved.

Telstra continues to investigate this issue.Jul 8, 01:34 UTC

We are currently observing delivery issues in Australia - TelstraService impacted: Delays to processing of some Telstra port messages impacting Port Out transactionsIncident Start Time: 2026-07-07 21:22 UTCNext update: 2026-07-08 00:22 UTCWe will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free MMS services.The maintenance is scheduled to begin Wednesday, July 8, 2026 at 1:00 AM PT and to finish July 8, 2026 by 2:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via toll-free.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The AT&T network in the United States is conducting a planned maintenance from 07 July 2026 at 20:00 PDT until 08 July 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T United States handsets when sending via long codes and toll free numbers.

The incident has been resolved and SMS delivery is operating normally. End Time : Jul 07, 2026 - 14:03 PDT

The team has identified the cause, and is working to resolve the issue.

Start Time : Jul 7, 08:09 PDT We have received a notification from one of our Provider regarding customers experiencing SMS delivery failures to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update as soon as more information becomes available.

The incident has been resolved and SMS delivery is operating normally.End Time : Jul 07, 2026 - 14:03 PDT

The team has identified the cause, and is working to resolve the issue.

Start Time : Jul 7, 08:09 PDTWe have received a notification from one of our Provider regarding customers experiencing SMS delivery failures to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.The maintenance is scheduled to begin Monday, Jul 06, 2026 at 08:00 PM PT and to finish Jul 07, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.