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Smartsheet Incident History

Operational

smartsheet.com ↗17 top-level components

checked Oct 30, 2026 4:00 PM UTC · Smartsheet's official status page

Smartsheet is up and running.

Smartsheet is currently operational with all systems functioning normally.

All components operational

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Smartsheet incident history

4 reports published by Smartsheet in the last 30 days

When Smartsheet breaks, it is typically resolved in 5h 29m — median across 1 resolved incidents over 30 days.

October 1, 2026

Both automated and manual approval workflows are currently failing to execute

Last update

  1. postmortemOct 13 · 04:44 UTC

    On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \(our Government cloud region was unaffected throughout\). Our team restored normal workflow execution within about an hour of the incident being declared. During recovery, the backlog of requests that had built up caused a smaller, secondary issue: some customers experienced delayed approval/update request notifications. We've since recovered the vast majority of affected notifications and are implementing safeguards to prevent a similar deployment issue from recurring, along with improvements to how our systems handle request backlogs so that delayed notifications are retried automatically rather than silently dropped.

Reported by Smartsheet on their status page.

Both automated and manual approval workflows are currently failing to execute

Last update

  1. ResolvedOct 1 · 22:26 UTC

    This incident has been fully resolved, and all backlogged requests have been processed and sent.

Reported by Smartsheet on their status page.

September 21, 2026

Investigating blank page or error on Smartsheet Login

Last update

  1. postmortemOct 6 · 15:44 UTC

    On September 21, 2026, Smartsheet experienced intermittent login page loading issues across three regions between 11:42 AM and 3:30 PM PDT, impacting Australia from 11:42 AM to 12:34 PM PDT, Europe from 2:05 PM to 3:00 PM PDT, and the United States from 2:05 PM to 3:30 PM PDT. The issue was triggered during scheduled security maintenance on egress firewalls, where default load balancer routing maintained long-lived proxy connections to rebooting appliances rather than resetting and redirecting them immediately to healthy instances. Consequently, approximately 12% to 20% of users attempting to load the login page during these regional windows experienced intermittent timeouts, while existing authenticated user sessions remained unaffected and no data integrity was compromised. Service fully recovered across all regions by 3:30 PM PDT as connections refreshed, and automated TCP connection-reset configurations are being enabled on load balancers to ensure seamless failover during any future appliance maintenance.

Reported by Smartsheet on their status page.

Investigating blank page or error on Smartsheet Login

Last update

  1. ResolvedSep 22 · 03:43 UTC

    Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved.

Reported by Smartsheet on their status page.