Smartcat Incident History

The incident has been resolved. All systems are operating normally again. Thank you for your patience and understanding.

We are currently investigating an issue causing slowness and service degradation on our EU platform. Impact: Delays and errors in project task creation, assignment, and completion Tasks not appearing in newly created projects Discrepancies in project tasks when pushing files via API Our engineering team is actively working on identifying the root cause. We will provide updates as soon as more information is available.

The Europe server access issue has been successfully resolved after identifying and addressing the root cause. Document and user account processing have returned to normal speeds, ensuring all customers can export projects without disruption. No data was lost during the incident. Our engineering team has confirmed the fix is in place, and we continue to monitor the system to ensure stability. Kindly recommend clearing your browser cache should you continue to experience issues on your side. We appreciate your understanding and patience.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are aware that users experienced difficulties accessing the Smartcat Page, as the sign-in functionality was unavailable overnight. At present, Webtranslation and BI services remain affected, and sporadic disruptions are impacting other tools across the system. We sincerely apologize for the inconvenience this has caused. Our engineering team is actively working to restore full functionality and resolve the issue as quickly as possible. Further updates will be shared here as progress continues.