Skytap Incident History

1. resolvedOct 28 · 17:26 UTC

   The storage issue in our NL-Amsterdam-M-1 Region has now been resolved.

   The following symptoms should now be alleviated:

   • Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
   • Degraded disk read/write performance for some running Virtual Machines in this region
   • Deploying from templates in this region may fail
   • Saving templates in this region may fail
   • Copying environments or templates out of this region may fail

   This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time.

   If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.

Reported by Skytap on their status page.

1. resolvedOct 23 · 11:35 UTC

   The storage issue in our US-West Region has now been resolved.

   The following symptoms should now be alleviated:

   • Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
   • Degraded disk read/write performance for some running Virtual Machines in this region
   • Deploying from templates in this region may fail
   • Saving templates in this region may fail
   • Copying environments or templates out of this region may fail

   This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time.

   If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.

Reported by Skytap on their status page.

1. resolvedOct 15 · 18:30 UTC

   The issue related to hosting services in our IE-Dublin-M-1 Region has now been resolved.

   At this time, all of the reported symptoms should now be resolved:

   • Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
   • Inability of some running virtual machines in this region to be saved as a template, copied or deleted

   This disruption may have resulted in some running Virtual Machines being returned to a powered off state.

   If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance.

Reported by Skytap on their status page.

1. ResolvedOct 15 · 18:30 UTC

   The issue related to hosting services in our IE-Dublin-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved:- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deletedThis disruption may have resulted in some running Virtual Machines being returned to a powered off state.If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance.

Reported by Skytap on their status page.

1. CompletedOct 9 · 19:00 UTC

   The scheduled maintenance has been completed.

Reported by Skytap on their status page.

1. resolvedOct 8 · 11:18 UTC

   The networking issue in our US-Texas-M-1 Region has now been resolved.

   The following symptoms should now be alleviated:

   • Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
   • Issues with VM connectivity to outside internet in affected region
   • Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
   • Failures when making VM state changes in the affected region (run, suspend, shutdown)

   This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time.

   If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.

Reported by Skytap on their status page.

1. ResolvedOct 8 · 11:18 UTC

   The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown)This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time.If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.

Reported by Skytap on their status page.

1. CompletedOct 16 · 13:00 UTC

   The scheduled maintenance has been completed.

Reported by Skytap on their status page.

1. CompletedOct 14 · 02:00 UTC

   The scheduled maintenance has been completed.

Reported by Skytap on their status page.

1. CompletedOct 6 · 06:00 UTC

   The scheduled maintenance has been completed.

Reported by Skytap on their status page.

1. CompletedOct 6 · 19:00 UTC

   The scheduled maintenance has been completed.

Reported by Skytap on their status page.

1. CompletedOct 6 · 15:00 UTC

   The scheduled maintenance has been completed.

Reported by Skytap on their status page.