Skytap Incident History

1. resolvedSep 11 · 23:06 UTC

   The issue related to hosting services in our APAC-2 Region has now been resolved.

   At this time, all of the reported symptoms should now be resolved:

   • Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
   • Inability of some running virtual machines in this region to be saved as a template, copied or deleted

   This disruption may have resulted in some running Virtual Machines being returned to a powered off state.

   If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance.

Reported by Skytap on their status page.

1. resolvedSep 11 · 06:00 UTC

   We identified an issue with one service sub-system in our NL-Amsterdam-M-1 region.

   This networking issue in our NL-Amsterdam-M-1 region has now been resolved.

   The following symptoms should now be alleviated:

   • Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
   • Issues with VM connectivity to outside internet in affected region
   • Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
   • Failures when making VM state changes in the affected region (run, suspend, shutdown)

   If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.

Reported by Skytap on their status page.

1. resolvedSep 10 · 11:07 UTC

   This issue has been resolved, and the Corporate Website (www.skytap.com) should be available again to all users. As previously mentioned, the Kyndryl Cloud Uplift Portal (cloud.skytap.com) and all Kyndryl Cloud Uplift customer Virtual Machines were unaffected by this issue.

Reported by Skytap on their status page.

1. resolvedSep 10 · 13:53 UTC

   The issue related to hosting services in our APAC-2 Region has now been resolved.

   At this time, all of the reported symptoms should now be resolved:

   • Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
   • Inability of some running virtual machines in this region to be saved as a template, copied or deleted

   This disruption may have resulted in some running Virtual Machines being returned to a powered off state.

   If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance.

Reported by Skytap on their status page.

1. resolvedAug 28 · 13:11 UTC

   The storage issue in our SG-Singapore-M-1 Region has now been resolved.

   The following symptoms should now be alleviated:

   • Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
   • Degraded disk read/write performance for some running Virtual Machines in this region
   • Deploying from templates in this region may fail
   • Saving templates in this region may fail
   • Copying environments or templates out of this region may fail

   This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time.

   If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance.

Reported by Skytap on their status page.