Simbase Status

[2026-06-11 15:09:31] - Incident status was updated. Summary: The incident has been resolved and service is being closely monitored.

[2026-06-11 13:53:36] - Incident status was updated. Summary: Gradual recovery observed for performance degradation affecting data services. Some devices may still experience intermittent difficulties establishing new data sessions while recovery continues. Existing active sessions remain unaffected. Engineering teams remain actively engaged working toward full resolution.

[2026-06-11 11:48:59] - Incident status was updated. Summary: Performance degradation affecting data services for devices on a specific IMSI range has been identified. Devices may experience difficulties establishing new data sessions, while existing active sessions remain unaffected. Engineering teams are actively working to resolve the issue and the situation is being continuously monitored.

[2026-06-11 10:06:45] - Incident status was updated. Summary: Investigating degradation in data service performance. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Actively monitoring the situation.

Data service degradation affecting Green SIM profile. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Affected countries: XX

[2026-06-10 17:18:52] - Incident status was updated. Summary: The issue has been resolved with devices continuing to recover. A formal root cause analysis is pending and will be shared once available.

[2026-06-10 15:23:10] - Incident status was updated. Summary: A fix has been applied to address the connectivity issue. Session counts are recovering and the situation continues to be monitored.

[2026-06-10 09:10:19] - Incident status was updated. Summary: Investigating data session establishment failures on 4G network affecting a limited number of devices. Issue appears related to a previous fix and work is ongoing to identify and resolve the problem.

Devices are experiencing failures when establishing data sessions on 4G networks using the Blue SIM profile. The issue is affecting a limited number of devices and is being investigated with the network operator. Affected countries: XX

We are currently experiencing issues with the O2 network in the UK. As a precautionary measure, we have temporarily restricted access to O2 while we work with our roaming partner to investigate the root cause. Affected devices may show as connected to O2 but will not have active data. We recommend ensuring your device is configured to automatically select a network, as alternative supported networks : EE, Three, and Vodafone remain fully operational. We will provide further updates as our investigation progresses. We apologise for any inconvenience caused. Please note: this issue affects Black Profile SIMs used in the UK only.

[2026-06-04 13:58:57] - Incident status was updated. Summary: Network operator has confirmed an ongoing incident within their infrastructure that may be impacting service availability. The situation is being actively monitored and coordinated with the operator's team, with further updates to follow as more information becomes available.

[2026-06-04 13:48:25] - Incident status was updated. Summary: Investigating connectivity issue affecting devices in Guinea network. Customers may experience intermittent connectivity and service degradation. Team is actively working to identify root cause and restore normal service.

Connectivity issues and service degradation reported on mobile network in Guinea. Network provider is investigating the incident affecting service availability. Affected countries: GN