SHOPLINE Incident History

This incident has been resolved.

預期已全數恢復，技術團隊持續監控中。

目前前台部分頁面的商品元件無法穩定顯示，技術團隊緊急排解中。

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

We are currently investigating this issue.

目前偵測到商品前的的商品列表頁面無法穩定成功載入，會出現 404 畫面，SHOPLINE 團隊加速修復中。

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

為持續優化數據服務品質，SHOPLINE 將於以下時段進行數據資料庫優化作業。📍作業時間日期：2026 年 07 月 08 日 (三) 至 2026 年 07 月 10 日 (五)時間：每日凌晨 01:00 至 05:00 (GMT+8)📍影響範圍作業期間，以下數據分析功能可能發生數據更新延遲、資料暫停更新，或頁面載入較平時緩慢之情況 ; 其餘功能，如交易流程與後台營運，皆不受影響。1. 商店後台頁面- 總覽 > 網店 > 今天熱門商品, 商品瀏覽量- 總覽 > 網店 > 成交總額, 成交訂單總量, 總工作階段數, 新增會員數- 總覽 > 實體店 > 商品銷量- 總覽 > 實體店 > 總營業額, 銷貨成本, 毛利, 毛利率- 促銷及分潤 > 推薦活動及分潤 > 使用紀錄 > 活動成效與總覽- 報表及分析 > 報表匯出 > 實體店 > 每日付款方式報表- 報表及分析 > Shoplytics 數據分析中心- 社交電商 > 社交數據概覽- 顧客管理 > 廣播中心 > 查閱 > 轉換渠道數據- SHOP Builder 促購元件 App > 進階分頁 > 累積銷量- 發票管理 > 日結列出2. SHOPLINE 後台管理 App- 首頁 > 成交總額- 首頁 > 熱門商品3. POS App- POS > 員工業績若作業提早完成，系統功能會提前恢復運作，我們會於本公告更新通知，造成您的不便敬請見諒 ; 如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。SHOPLINE 團隊謹啟——————————————————————————————————————To continuously improve the quality of our data services, SHOPLINE will be conducting database optimization during the periods specified below.📍 Maintenance WindowDate: Wednesday, July 8, 2026 – Friday, July 10, 2026Time: 01:00 AM – 05:00 AM (GMT+8) daily📍 Affected ServicesDuring the maintenance window, the following data analytics features may experience delayed data updates, temporary data pauses, or slower page loading times.1. SHOPLINE Admin- Dashboard > Online Store > Today's Top Products > Page Views- Dashboard > Online Store > GMV, Gross Orders, Total Sessions, Newly Added Members- Dashboard > Retail Store > Total Products Sold- Dashboard > Retail Store > Total Sales, Cost of Sales, Gross Profit, Gross Profit Margin- Promotions & Reward > Affiliate Campaign > Usage Record > Campaign Performance Overview- Report & Analytics > Report Export > Retail Store > Daily Payment Methods Report- Report & Analytics > Shoplytics- Social Commerce > SC Overall Statistics- Customer Management > Broadcast Center > View > Conversion Funnel- SHOP Builder - Sales Booster Widget > Advanced Page > Accumulated Quantity- Invoice Management > List By Day2. SHOPLINE Admin App- Dashboard > GMV- Dashboard > Top Products3. POS- POS > Sales Performance💡 Note: All other core functionalities, including transaction processes (checkout) and admin panel operations, will remain fully operational and unaffected.Functions will resume as soon as the optimization is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.Best regards,SHOPLINE Team