SEKOIA FRA2 Incident History

This incident has been resolved.

The issues experienced so far appear to be resolved. Core services have stabilized, and systems are currently operating normally. We are continuing to monitor performance closely to ensure sustained stability.

Remedial actions have been taken to restore our services, and event ingestion appears to be operational again. We are currently monitoring the system closely to ensure complete stability. Another update will be provided once full recovery is confirmed.

We are currently facing an issue affecting our storage infrastructure. Our on-duty team is working to restore full operations as quickly as possible. We thank you for your patience during the resolution of this incident.

The incident in the region has been resolved. Core services have been restored, backlog processing has completed and event ingestion, alerting, and indexation are operating normally. Monitoring remains active for any residual delays. Thank you for your patience and understanding while we worked to resolve this incident.

Engineering has deployed additional capacity and fast recovery of the backlog is in progress; full normalization is expected shortly.

Service has been restored. Our pipeline is currently processing the backlog, which is causing a temporary delay in event processing and alert creation. We expect this lag to clear over the next day. Our team is actively working to reduce this delay as much as possible. Thanks for your understanding

Update - While our team is progressively restarting services ensure a safe recovery, performances are still impacted. Rest assured that our team is working to resolve this. As a precaution, we encourage you to enable client-side buffering mechanisms wherever possible. Thanks for your understanding

While a reboot was attempted, it did not fully restore system health. We are currently diagnosing anomalies to ensure a safe recovery. Rest assured that our team is working to resolve this. As a precaution, we encourage you to enable client-side buffering mechanisms wherever possible. Thanks for your understanding

Our engineering team is remediating the issue in multiple steps. Compute capacity on the affected storage infrastructure was previously increased and that change is now complete We will post an update within 30 minutes or sooner if the situation changes. Thank you for your understanding

Since approximately 09:00 UTC today, we are experiencing a performance degradation in our storage and processing infrastructure on FRA2. This is causing a growing delay in our data processing pipeline, which may affect how quickly data is indexed and available in the platform for affected customers.