Seismic Software, Inc. Incident History
Seismic Software, Inc. is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Renew Session Errors when Accessing Explore within Learning"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Lessons in Seismic Learning Erroring Out"
Last updateThis incident has been resolved.
Team's have addressed issues with slow loading, errors, and memory issues. All the backed up processes have cleared. Root cause is being investigated.
We are currently investigating this issue.
Report: "Some customers missing icons in tenant and experiencing publishing, library, and content property issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Additional regions continue to recover, including EAST regions and Southwest.
Icons, library, and content property issues are now resolved for some tenants as services are restarted and full access is restored. We are seeing resolution in the WEST0, WEST1, WEST2, and WEST3 regions.
We are continuing to work on a fix for this issue.
We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly. To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions. We expect any individual disruption to be short-lived, and we are working to complete these restarts as quickly as possible while minimizing impact. We will post updates here as work progresses and confirm once the issue is fully resolved. We apologize for any inconvenience this may cause.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some customers experiencing 404 errors navigating in the platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some customers missing icons in tenant and experiencing publishing and content property issues"
Last updateWe are continuing to work on a fix for this issue.
We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly.To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions.We expect any individual disruption to be short-lived, and we are working to complete these restarts as quickly as possible while minimizing impact.We will post updates here as work progresses and confirm once the issue is fully resolved.We apologize for any inconvenience this may cause.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some customers experiencing 404 errors navigating in the platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "A small subset of customers may have experienced issues with SSO login."
Last updateThis incident has been resolved.
Our team has already resolved the issue.
Report: "Some customers seeing "renew session" error message after logging into tenant"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "A small subset of customers may have experienced issues with SSO login."
Last updateThis incident has been resolved.
Our team has already resolved the issue.
Report: "Some customers seeing "renew session" error message after logging into tenant"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.