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Scaleway Incident History

Degraded

scaleway.com ↗6 components

checked Sep 21, 2026 10:20 AM UTC · Scaleway's official status page

Scaleway Dedibox - Products is slower than normal.

Scaleway Dedibox - Products is experiencing degraded performance with some services running slower than normal.

1 of 6 components affected

Dedibox - Productsdegraded
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Scaleway incident history

47 reports published by Scaleway in the last 30 days · 6 still open

When Scaleway breaks, it is typically resolved in 65d 21h — median across 1 resolved incidents over 90 days.

September 19, 2026

[DC2] RPN switch reboot in DC2/S301/D13

Last update

  1. resolvedSep 19 · 22:30 UTC

    We have detected a switch down in DC2/S301/D13 Servers in that rack has lost private network access. =================== 2026/09/20 12:37 UTC The issue has been resolved.

Reported by Scaleway on their status page.

September 18, 2026

[WebHosting] Intermittent access to Rouncudbe Webmail on Dedibox infra

Last update

  1. resolvedSep 18 · 14:58 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

san-dc2-7 unreachable

Ongoing · last update

  1. monitoringSep 18 · 13:45 UTC

    A hardware issue impacted a RPN node (dc2-7) from 17/09/26 12h11 UTC to 18/09/26 13h01. The service is now up for the clients using this node We are monitoring closely for any new issues on the node and may need another downtime if the hardware issue persist.

Reported by Scaleway on their status page.

September 17, 2026

[CKPT] (fr-par) Some customers may have traces ingestion and query unavailability

Last update

  1. resolvedSep 17 · 07:59 UTC

    From Wednesday, September 16 at 18:00 CEST to Thursday, September 17 at 09:45 CEST, some of our components were unable to start after ingesting data. A small portion of customers may have missing data from this time period.

Reported by Scaleway on their status page.

September 16, 2026

[Instances] - not all resolvers updated with new subnet  78.232.0.0/21

Last update

  1. resolvedSep 16 · 13:52 UTC

    VMs with new subnet may have had issues with dns resolutions

Reported by Scaleway on their status page.

[INSTANCE][FR-PAR-2] Outbound connectivity issues

Last update

  1. resolvedSep 16 · 07:57 UTC

    The issue has been resolved. If you are still experiencing issues, we invite you to create a support ticket.

Reported by Scaleway on their status page.

September 15, 2026

[GAPI] - Dedicated deployment cannot start properly

Last update

  1. resolvedSep 16 · 06:56 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[Dedibox] DC5 - room 9 - rack D31 - RPN switch down

Last update

  1. resolvedSep 15 · 14:26 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[Kafka] - [mil] - API instabilities

Last update

  1. resolvedSep 15 · 13:59 UTC

    All operations are impacted. Kafka already deployed is reachable.

Reported by Scaleway on their status page.

[Serverless Containers] - [mil] - API instabilities

Last update

  1. resolvedSep 15 · 16:07 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

September 14, 2026

[WBHE] - [fr-par] - Customer websites are slow on pf-014.whm.fr-par.scw.cloud

Last update

  1. resolvedSep 14 · 16:29 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[Support] Delays in ticket processing

Ongoing · last update

  1. identifiedSep 14 · 13:11 UTC

    Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.

Reported by Scaleway on their status page.

[Support] Phone assistance is unavailable

Last update

  1. resolvedSep 21 · 09:27 UTC

    The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.

Reported by Scaleway on their status page.

[PGWY] - [fr-par-1] - Public Gateay stuck in a transient state

Last update

  1. resolvedSep 14 · 09:09 UTC

    Public Gateway creation/update in fr-par-1 were stuck in a transient state.

Reported by Scaleway on their status page.

September 11, 2026

[NETI] - DC2/S103/A7 - Public switch reboot

Last update

  1. resolvedSep 11 · 08:57 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

September 10, 2026

[generative-apis] - [fr-par ] - gemma4 unhealthy

Ongoing · last update

  1. investigatingSep 10 · 10:06 UTC

    [09/09 - 16:50] The Gemma 4 models started to show un usual latencies resulting in requests timeout [10/09 - 9:00] The incident has been mitigated and response times are back to normal

Reported by Scaleway on their status page.

September 9, 2026

[NETI] - DC3/S45/C5 - Public switch has rebooted

Last update

  1. resolvedSep 9 · 08:39 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

September 8, 2026

[MGDB] - [fr-par] - Restore Snapshot is broken

Last update

  1. resolvedSep 9 · 15:14 UTC

    A fix has been successfully deployed, and the incident is now resolved.

Reported by Scaleway on their status page.

[Jobs][fr-par] some jobs cannot be started due to internal error

Last update

  1. resolvedSep 8 · 15:58 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[VPCL] - it-mil-1 - Network Incident on going at IT-MIL-1

Last update

  1. resolvedSep 8 · 09:52 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[NETI] - AMS1/H6/6B52 - Public switch has rebooted

Last update

  1. resolvedSep 8 · 07:31 UTC

    At 03:45 AM CEST on 08/09/2026, the public switch located in AMS1 room H6 rack 6B52 has rebooted. During the reboot, all servers located in this rack have lost public connectivity, all services are now restored.

Reported by Scaleway on their status page.

[NETI] - DC2/301/D4 - Public switch unavailable

Last update

  1. resolvedSep 8 · 08:05 UTC

    This incident has been resolved, the public switch is now reachable again.

Reported by Scaleway on their status page.

September 7, 2026

[NL-AMS] Traces ingestion unavailable

Last update

  1. resolvedSep 7 · 18:50 UTC

    We were unable to ingest some traces from 2026-09-01 22:00:00 to 2026-09-02 11:00:00 Incident is opened and closed retroactively

Reported by Scaleway on their status page.

[REGX] - [it-mil] - Cannot authenticate/pull/push images

Last update

  1. resolvedSep 7 · 13:32 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[NETI] - DC2 / 202-A / A11 - Switch unreachable

Last update

  1. resolvedSep 7 · 10:07 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

September 5, 2026

[OBJS] - [it-mil] - Elevated error rate - All hive nodes are down

Last update

  1. resolvedSep 5 · 13:55 UTC

    The incident has been resolved.

Reported by Scaleway on their status page.

[IT-MIL]Multiple APIs are down

Last update

  1. resolvedSep 5 · 14:00 UTC

    Incident has been resolved.

Reported by Scaleway on their status page.

September 4, 2026

[TREM] - Delivery latency

Last update

  1. resolvedSep 4 · 10:02 UTC

    The main problem has been found and resolved. The email in queue may take some minutes to be completely sent.

Reported by Scaleway on their status page.

September 3, 2026

[BOOKMYNAME] – Global – .CO TLD Connectivity Issue

Last update

  1. resolvedSep 3 · 15:07 UTC

    From 11:30 AM to 3:30 PM, communication with the .CO TLD was unstable, causing errors in all domain‑related operations

Reported by Scaleway on their status page.

[DC5] Public switch reboot

Last update

  1. resolvedSep 7 · 09:20 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

September 2, 2026

[LBAS] - [fr-par-1] - Extra delay on Load Balancer configuration/creation

Last update

  1. resolvedSep 2 · 15:22 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[VPC] Network Connectivity issues in pl-waw-3

Ongoing · last update

  1. monitoringSep 2 · 13:58 UTC

    We are continuing to monitor for any further issues.

Reported by Scaleway on their status page.

September 1, 2026

[DC3] Public switch reboot in DC3 - Room 4 - Zone 4-5 - Rack A11

Last update

  1. resolvedSep 1 · 12:00 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[BILL] - Duplicate PDF documents for Scaleway Italia customers

Last update

  1. resolvedSep 1 · 14:49 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

August 30, 2026

[DDBK] - [DC3] - dedibackup unvalaible - 500 error

Ongoing · last update

  1. identifiedAug 30 · 10:06 UTC

    Since August 26th, the dedibackup on DC3 has been unreachable and is returning 500 errors.

Reported by Scaleway on their status page.

August 27, 2026

[Elastic Metal] Install issues

Last update

  1. resolvedAug 27 · 22:14 UTC

    The issue should now be fixed. We invite you to retry installing your Elastic Metal server if it is still in an error state.

Reported by Scaleway on their status page.

[GAPI] - missing metrics in cockpit

Last update

  1. resolvedAug 27 · 15:41 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

Temporary Traffic Loss on partial FR-PAR-2 instances

Last update

  1. resolvedAug 27 · 14:57 UTC

    Outage Timestamps : Start-Time : 13:47 UTC End-Time : 13:56 UTC Due to a production operation on a specific network device. Instances located on the hypervisors connected to this network device have been impacted by a network outage. This outage has impacted all outbound traffic of these instances. Inbound traffic was not impacted.

Reported by Scaleway on their status page.

[CKPT] [FR/NL/PL] - Cockpit Logs ingestion down

Last update

  1. resolvedAug 27 · 15:38 UTC

    Loki is up on all Regions. Some logs have been lost because too old for replay, we're sorry for the impact.

Reported by Scaleway on their status page.

[EDGE] - [GLOBAL] - latency on some nodes

Last update

  1. resolvedAug 27 · 16:21 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[OBJS][AMS][PAR] Increased 5xx errors following the loss of a rack

Last update

  1. resolvedAug 28 · 08:12 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

August 26, 2026

[SEDB] - [fr-par] - Endpoint not displayed correctly in the console

Last update

  1. resolvedSep 7 · 11:55 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[DNSE] - [waw1] - no update on DNS

Last update

  1. resolvedAug 26 · 08:48 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

August 25, 2026

[BMNA] - global - epp instability for some TLDs

Last update

  1. resolvedAug 25 · 09:30 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.

[OBJS] - [pl-waw] - Elevated P99 latencies due to a slow storage pod

Last update

  1. resolvedAug 25 · 08:06 UTC

    As of 7:47 a.m. UTC, latencies have returned to a nominal state.

Reported by Scaleway on their status page.

August 20, 2026

[fr-par] Site-to-site VPN configuration issue

Ongoing · last update

  1. monitoringAug 20 · 16:06 UTC

    Following a configuration issue during a deployment, numerous routes stopped being advertised, which may have impacted routing to the PAR VPN gateways.

Reported by Scaleway on their status page.

August 11, 2026

[CKPT] - [Global] - On new projects, first attempts to connect to Grafana may result in internal error (the following ones end up working)

Last update

  1. resolvedSep 7 · 18:44 UTC

    This incident has been resolved.

Reported by Scaleway on their status page.