checked Oct 29, 2026 12:03 AM UTC · Sauce Labs's official status page
Sauce Labs is up and running.
All components operational
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8 reports published by Sauce Labs in the last 30 days
When Sauce Labs breaks, it is typically resolved in 1h 41m — median across 3 resolved incidents over 30 days.
resolvedOct 28 · 14:29 UTC
After taking remedial action, Real Device test error rates have returned to normal in the US-West-1 data center. All services are fully operational.
Reported by Sauce Labs on their status page.
resolvedOct 13 · 10:09 UTC
On 13 October, between 05:10 UTC and 05:45 UTC, we experienced elevated error rates for VDC, RDC, Sauce Connect, and IPSec services in the US-West-1 data center. The issue has been resolved. All services are now fully operational.
Reported by Sauce Labs on their status page.
resolvedOct 13 · 22:10 UTC
The root cause of issue affecting our UI access in the EU-Central-1 is tied to an ongoing incident with one of our third-party infrastructure providers in the data center. While our team is keeping this incident ticket closed on our end, we are actively tracking the provider's ongoing investigation and will monitor performance closely.
Reported by Sauce Labs on their status page.
resolvedOct 8 · 18:50 UTC
After taking remedial action, the error ingestion issue in Error Reporting (Backtrace) has been resolved. All services are fully operational.
Reported by Sauce Labs on their status page.
postmortemOct 14 · 17:12 UTC
Wednesday, September 30th 2026, 09:04 UTC - 10:49 UTC.
Real Device Automated Tests experienced failure to start in the EU Central data center, with error rates reaching up to 25%.
A deployment led to increased cache misses and elevated load on the underlying infrastructure.
Service was restored by rolling back to a previous version.
Alternative caching strategies are being considered to increase effectiveness of the cache.
Reported by Sauce Labs on their status page.
postmortemOct 2 · 19:15 UTC
Monday, September 28th 2026, 14:19 UTC - 16:52 UTC.
Real device tests in US West hung and failed to output test artifacts due to slow uploads.
A degraded interconnect link suffered high packet loss from optical errors, but BGP stayed up, preventing automatic failover to healthy paths.
Manually disabled the degraded port on the edge router, forcing traffic onto healthy alternate interconnects.
Automating link draining based on CRC error thresholds, improving protocols for isolating flapping vendor links, and hardening upload resilience.
Reported by Sauce Labs on their status page.
postmortemOct 21 · 17:00 UTC
Wednesday, September 23rd 2026, 12:05 UTC - 12:35 UTC.
Virtual Device Cloud testing availability gradually decreased in the US-West-1 data center.
A product defect was introduced causing Virtual Device Cloud testing sessions to fail to start.
Rollback to a stable version.
Strengthen pre-deployment validation and reassess configuration rollout strategies.
Reported by Sauce Labs on their status page.
postmortemOct 26 · 16:30 UTC
Wednesday, September 16th 2026, 09:51 UTC - 10:35 UTC.
Multiple Sauce Labs services availability gradually decreased in the US-West-1 data center. The affected services included:
Authentication (sign-in, SSO, existing sessions, and sign-up)
Virtual Device Cloud (VDC)
Real Device Cloud (RDC)
Sauce Connect
REST API
App Storage
Insights
Sauce Visual
Test Composer
User and Team Management
Billing Plans and Usage API
A deployment of the Authentication service triggered an unexpected surge in database connections, causing authentication failures and disrupting multiple Sauce Labs services.
Restarted the affected database node.
Improve rollout strategies, connection lifecycle management, failover mechanisms, and health check responsiveness.
Reported by Sauce Labs on their status page.
