Salsify Incident History

1. investigatingSep 22 · 11:07 UTC

   We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team. We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.

Reported by Salsify on their status page.

1. resolvedSep 21 · 22:56 UTC

   The issue impacting Kroger publications has been resolved. Publications impacted by this issue will be completed, and feedback (if any) will be returned to your channel. There is no need to republish unless identifiable feedback was returned to your channel.

Reported by Salsify on their status page.

1. identifiedSep 16 · 10:45 UTC

   Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly from Walmart, publish requests may result in increased blocking feedback or failed submissions for specific product types. Salsify teams are actively working with Walmart to review the issues found within the latest schema templates. In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Walmart Marketplace requirements and export product content from Salsify to publish directly within the Walmart Marketplace portal or manage impacted products directly in Walmart Marketplace's portal. We will provide our next update as soon as communication with Walmart Marketplace progresses. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Reported by Salsify on their status page.

1. resolvedSep 17 · 09:25 UTC

   The intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can now submit and view cases directly at https://help.salsify.com/help/contact-feedback. Please reach out to customer support at support@salsify.com if you continue to experience any issues.

Reported by Salsify on their status page.

1. resolvedAug 24 · 16:14 UTC

   We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Reported by Salsify on their status page.

1. resolvedSep 14 · 12:01 UTC

   This issue has been resolved. Salsify has successfully obtained the updated schema templates from Beyond and updated the channel connection with the latest retailer specifications. Product publish requests for Beyond are now processing normally, and users should no longer experience validation errors or submission failures related to and outdated schema. We appreciate your patience while we worked to update the connection. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Reported by Salsify on their status page.