Rowan University Incident History

1. identifiedSep 3 · 18:06 UTC

   Information Resources & Technology is aware of an issue preventing users from emailing their calendars from Self-Service Banner. A workaround is available. Please see our Knowledge Base article for instructions on using a browser extension to email your calendar: https://support.rowan.edu/kb_view.do?sysparm_article=KB0015123. We are working with the vendor to resolve this issue. We will provide an update when a permanent fix is available.

Reported by Rowan University on their status page.

1. resolvedSep 2 · 16:32 UTC

   Information Resources & Technology continued to monitor RowanWiFi and RowanSecure following the reported issues earlier this week. All services are operating as expected.

Reported by Rowan University on their status page.

1. resolvedAug 27 · 16:34 UTC

   Information Resources & Technology has resolved the issue that was causing latency with some applications. All services should now be operating as expected.

Reported by Rowan University on their status page.

1. resolvedAug 24 · 15:16 UTC

   This incident has been resolved.

Reported by Rowan University on their status page.

1. resolvedAug 24 · 15:13 UTC

   Information Resources & Technology has resolved the issue impacting RowanSecure. RowanSecure should now be operating as expected. If you have any questions, please contact the Technology Support Center at 856-256-4400.

Reported by Rowan University on their status page.

1. resolvedAug 20 · 14:58 UTC

   Information Resources & Technology has fully resolved the issue that affected on-campus internet access and on- and off-campus access to Rowan University applications yesterday morning. Since we implemented the workaround at 11:15 a.m. yesterday, there have been no further customer-facing issues, and IT services have been operating as expected. We continued to closely monitor the situation overnight and into this morning, and we are confident the underlying issue has been addressed. Thank you for your patience while we worked to restore services.

Reported by Rowan University on their status page.

1. resolvedAug 17 · 22:55 UTC

   Information Resources & Technology has resolved the issue affecting access to Self-Service Banner and Banner Administrative Pages. All services should now be operating as expected.

Reported by Rowan University on their status page.

1. resolvedAug 11 · 20:01 UTC

   IRT has resolved this issue. If you were affected, please connect to RowanWifi, via Ethernet or any other working network to allow your Mac to receive necessary updates. Once the configuration is received, you should be able to connect to RowanSecure again. If you are still unable to connect, verify that Private Wi-Fi Address is set to Off for RowanSecure. This setting should normally be turned off as part of the Rowan configuration. If you have any questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal.

Reported by Rowan University on their status page.