Rowan University Incident History

Information Resources & Technology has restored access to Employee and Academic Desktops and standalone applications in Citrix at access.rowan.edu. You should now be able to log in to those services as usual.

Information Resources & Technology is working to restore access to Employee and Academic Desktops and standalone applications in Citrix at access.rowan.edu. We expect this work to take several more hours, but we cannot yet provide a more specific estimate of the resolution time. We will share another update as soon as more information is available.

Information Resources & Technology is aware of an issue affecting access to Citrix. Users will receive the error Http/1.1 Internal Server Error 43531 when trying to login. We are actively investigating the issue and working to restore service as quickly as possible. We will provide an update when more information is available.

Update: The Banner vendor, Ellucian, has identified the issue causing the "No timesheets were process" error that occurs during bulk timesheet approvals. The vendor is actively working on a permanent resolution. In the meantime, please continue using the established workaround to complete bulk approvals. • Select fewer than 10 timesheets, using bulk selection • Approve timesheets one at a time, rather than using any bulk selection options We will provide another update as soon as Ellucian has resolved the issue and the workaround is no longer necessary. Thank you for your patience.

Information Resources & Technology is investigating a potential issue in Banner related to timesheet approvals. When approving multiple timesheets in bulk, users are encountering an error message: "No Timesheets were processed" While we continue to work with our vendor on this issue, we recommend the following steps to approve timesheets: - Select fewer than 10 timesheets, using bulk selection - Approve timesheets one at a time, rather than using any bulk selection options If you encounter any issues with the workaround or approving an individual timesheet, please email support@rowan.edu and include relevant information (employee name, Banner ID, Pay period, Approver, and timestamp). We will provide an update as soon as more information is available or once resolution is confirmed.

Information Resources & Technology has resolved the issue impacting access to multiple applications, including Canvas, Self-Service Banner, Banner Admin Pages, RIMS and other services. All affected applications should now be operating as expected. If you continue to experience issues accessing any of these services, please try signing in again.

We are continuing to investigate this issue.

Information Resources & Technology is aware of an issue affecting access to multiple Rowan applications and services. Users may be unable to access or experience issues with services including Self-Service Banner, Banner Admin pages, Citrix, Rowan websites (rowan.edu), RIMS, and other applications. We are actively investigating the issue and working to restore service as quickly as possible. We will provide an update as soon as more information becomes available.

The Office of Human Resources and the Office of Student Equity & Compliance have resolved the issue affecting access to the Title IX and Sexual Harassment Prevention for Employees training. All employees assigned to this training can now complete it successfully.

Information Resources & Technology is aware of an issue affecting access to the Title IX and Sexual Harassment Prevention for Employees training. Users may be unable to access or complete the training in the Rowan Training Portal/Healthstream at this time. The Office of Human Resources and the Office of Student Equity & Compliance are working with the vendor to resolve this issue as quickly as possible. We will provide an update when more information is available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services on Tuesday, July 7 from 8 p.m. to midnight.You may be intermittently unable to access most Rowan applications and websites from on or off campus, including:- Single sign-on system (login.rowan.edu)- Citrix (access.rowan.edu)- Rowan NetID- Banner- Canvas- rowan.edu websitesWe must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Information Resources & Technology is decommissioning the University's legacy Network Time Protocol (NTP) service.After July 8, any network devices that are still configured to use the legacy NTP server will no longer receive time synchronization updates.If your device is currently configured to use ns1.rowan.edu or 150.250.1.1 as its NTP source, please update your configuration to use the following servers:• row-ns1.rowan.edu• row-ns2.rowan.eduUpdating your NTP configuration before July 8 will help ensure your device continues to receive accurate time synchronization without interruption.If you have any questions or need assistance updating your device, please contact the Technology Support Center at 856-256-4400.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Information Resources & Technology will be performing urgent maintenance that may cause interruptions to network services during the evening hours this week. Tuesday, June 30, from 8 p.m. to midnightWednesday, July 1, from 8 p.m. to midnightThursday, July 2, from 8 p.m. to midnightMonday, July 6, from 8 p.m. to midnightYou may be intermittently unable to access most Rowan applications and websites from on or off campus, including:- Single sign-on system (login.rowan.edu)- Citrix (access.rowan.edu)- Rowan NetID- Banner- Canvas- rowan.edu websitesWe must complete this maintenance to address newly identified security concerns. Thank you for your patience as we complete this necessary work.