Rightworks Hosting Incident History

The issue has been resolved. If you are experiencing any issues, please contact our support team for assistance.

Customers are now reporting success when attempting to log into the portal. Our team will continue to monitor and make adjustments when needed. Please contact support if you are experiencing issues or have any questions.

We are currently experiencing higher than normal contact volume related to some clients being unable to sign into the portal. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team has identified an issue that prevents access to the Rightworks Security Hub at security.rightworks.com. At this time, users will not be able to access the Security Hub. The issue has been identified, and a fix is being worked on. Updates will be provided here as we have them.

A fix has been implemented and we are monitoring the results.

We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process. We are continuing to investigate and will provide updates here as more information becomes available.

The Cloud Protect ticketing system functionality has been fully restored and the issue has been resolved.

Our ticketing system functionality has been restored. We will work to respond to all submissions as quickly as possible. If you are in need of immediate assistance, please call our support number at 1(888)241-5417. Our team will continue to monitor and make adjustments when needed.

We are continuing to investigate this issue.

We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available. If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.

The Cloud Protect ticketing system functionality has been fully restored and the issue has been resolved.

Our ticketing system functionality has been restored. We will work to respond to all submissions as quickly as possible. If you are in need of immediate assistance, please call our support number at 1(888)241-5417. Our team will continue to monitor and make adjustments when needed.

We are continuing to investigate this issue.

We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.

This incident has been resolved.

Intuit has posted to its status page. Please visit https://status.quickbooks.intuit.com/ for further updates.

We are currently receiving reports of the inability to log in to QBO. Users get an error message that says, "There's an issue on our end. We're on it." We have engaged Intuit on this as it appears to be outside of the Rightworks infrastructure. There is no known workaround at this time. Updates will be posted here as they arrive.

This incident has been resolved.

Intuit has posted to its status page. Please visit https://status.quickbooks.intuit.com/ for further updates.

We are currently receiving reports of the inability to log in to QBO. Users get an error message that says, "There's an issue on our end. We're on it."We have engaged Intuit on this as it appears to be outside of the Rightworks infrastructure. There is no known workaround at this time.Updates will be posted here as they arrive.