
Riege Software Status
Riege Software is experiencing a major outage significantly impacting service availability.
Incident History
Showing incidents from the last 15 days
Report: "Zoll meldet Edec Verzorgerungen / Edec Delays"
Last updateZoll meldet derzeit dass Edec Mail Rückmeldungen sind stark verzögert. Das Notfallverfahren kann angewendet werden. Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit
Report: "2026-06-15 Problems printing quotes"
Last updateThis incident has been resolved.
Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken. The Carbon Care calculation seems to be working again, and so is the printing.
We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem. Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
Report: "E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded."
Last updateThis incident has been resolved.
Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/ The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead https://www.bazg.admin.ch/de/systemverfuegbarkeit
Report: "Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions"
Last updateThis incident has been resolved.
E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden. E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.
Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec. https://www.bazg.admin.ch/de/systemverfuegbarkeit There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected. https://www.bazg.admin.ch/de/systemverfuegbarkeit
Report: "2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable"
Last updateThis incident has been resolved.
SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation. SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.
We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated. Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden
Report: "Scope unavailable for some customers"
Last updateA fix has been implemented and we are monitoring the results.
The Scope application is currently unavailable for some of our customers. We are investigating the issue.
Report: "Carbon Care Issues"
Last updateAktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben. We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.
Report: "Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA"
Last updateDerzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output. There are currently issues with retrieving various documents from the Chartera output. https://www.bazg.admin.ch/de/systemverfuegbarkeit
Report: "Communication issues from/to Scope"
Last updateA fix has been implemented and we are monitoring the results.
We've received messages that communication from / to Scope is not working. We are investigating the issue.
Report: "Issues with sending FWB/FHL"
Last updateFWB/FHL messages are not being send from Scope. We are actively investigating the cause of this issue.
Report: "Verzögerungen E-DEC Import + Passar / Delays E-Dec Import + Passar"
Last updateE-Dec + Passar: Verzögerungen beim verarbeiten von Transportanmeldungen E-Dec + Passar: Delays in Processing Transport Declarations https://www.bazg.admin.ch/de/systemverfuegbarkeit
Report: "Issues with Scope"
Last updateA fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.