Riege Software logo and current status indicator

Riege Software Status

Riege Software is experiencing a major outage significantly impacting service availability.

Last checked Jun 15, 2026 10:55 AM UTC from Riege Software's official status page

Incident History

Showing incidents from the last 15 days

Report: "Zoll meldet Edec Verzorgerungen / Edec Delays"

Last update
investigating

Zoll meldet derzeit dass Edec Mail Rückmeldungen sind stark verzögert. Das Notfallverfahren kann angewendet werden. Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit

Report: "2026-06-15 Problems printing quotes"

Last update
resolved

This incident has been resolved.

monitoring

Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken. The Carbon Care calculation seems to be working again, and so is the printing.

investigating

We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem. Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems

Report: "E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded."

Last update
resolved

This incident has been resolved.

investigating

Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/ The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead https://www.bazg.admin.ch/de/systemverfuegbarkeit

Report: "Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions"

Last update
resolved

This incident has been resolved.

identified

E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden. E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.

investigating

Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec. https://www.bazg.admin.ch/de/systemverfuegbarkeit There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected. https://www.bazg.admin.ch/de/systemverfuegbarkeit

Report: "2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable"

Last update
resolved

This incident has been resolved.

monitoring

SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation. SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.

investigating

We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated. Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden

Report: "Scope unavailable for some customers"

Last update
monitoring

A fix has been implemented and we are monitoring the results.

investigating

The Scope application is currently unavailable for some of our customers. We are investigating the issue.

Report: "Carbon Care Issues"

Last update
investigating

Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben. We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

Report: "Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA"

Last update
investigating

Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output. There are currently issues with retrieving various documents from the Chartera output. https://www.bazg.admin.ch/de/systemverfuegbarkeit

Report: "Communication issues from/to Scope"

Last update
monitoring

A fix has been implemented and we are monitoring the results.

investigating

We've received messages that communication from / to Scope is not working. We are investigating the issue.

Report: "Issues with sending FWB/FHL"

Last update
investigating

FWB/FHL messages are not being send from Scope. We are actively investigating the cause of this issue.

Report: "Verzögerungen E-DEC Import + Passar / Delays E-Dec Import + Passar"

Last update
investigating

E-Dec + Passar: Verzögerungen beim verarbeiten von Transportanmeldungen E-Dec + Passar: Delays in Processing Transport Declarations https://www.bazg.admin.ch/de/systemverfuegbarkeit

Report: "Issues with Scope"

Last update
monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.