PXP Incident History

The issue affecting PIX Deposit has been resolved and services are now operating normally. <b>End Time</b> 23:30 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

Provider has mentioned in their status page that there is an issue with one of their participating banks. We will provide an update once we have more information. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

We are currently investigating a service disruption affecting PIX Deposit. Our teams are working with the Provider to identify the root cause and will provide an update as soon as we have more information. <b>Start Time</b> 20:45 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

The issue affecting Mastercard 3-D Secure (ECMC 3DS) authentication has been resolved. Services have returned to normal operation at 08:52 UTC, and transaction processing is functioning as expected. We will continue to monitor the platform to ensure ongoing stability.

We see an improvement in the 3DS authentication. We are monitoring the issue

We are currently investigating a service disruption affecting Mastercard 3-D Secure (ECMC 3DS) authentication. The issue was detected at 06:59 UTC and is impacting Mastercard 3-D Secure authentication services. We are actively monitoring the situation and will provide further updates as more information becomes available. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

Please be informed that the transaction process is back to normal since 10/07/2026 10:51 UTC.

Transaction processing has returned to normal. We are continuing to monitor the platform closely to ensure stability and will provide further updates if required.

We are continuing to work on a fix for this issue.

The PXP Support team has identified an issue affecting intermittent card payment authorizations, which have been failing due to a communication error since 10/07/2026 10:11:04 UTC. Our technical team is actively working with the provider to investigate and resolve the issue. Further updates will be provided as more information becomes available. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

Please be informed that the transaction process is back to normal since 10/07/2026 10:51 UTC.

Transaction processing has returned to normal. We are continuing to monitor the platform closely to ensure stability and will provide further updates if required.

We are continuing to work on a fix for this issue.

The PXP Support team has identified an issue affecting intermittent card payment authorizations, which have been failing due to a communication error since 10/07/2026 10:11:04 UTC. Our technical team is actively working with the provider to investigate and resolve the issue. Further updates will be provided as more information becomes available.For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

Please be aware of an issue affecting American Express authorisations during the below times this morning (8th July 2026). The issue was external to PXP and we understand the issue has now been resolved and services are now operating normally. <b>Start Time</b> 05:30 am UTC <b>End Time</b> 07:15 am UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. <b>Start Time</b> ***7/6/2026 8:42 PM*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Change Reference: 296222Description: Service Updates - ANYpay Service Updates - Release 2026.14Components to Exclude: Yes","AffectedEnvironment:TestAnticipated Impact:Intermittently UnavailableRequestor:darryl.talmer@pxp.io

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Change Reference: 294279Description: Payments Release 26-14Impact: No impact is anticipated. Please be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information.Start Time ***7/6/2026 8:42 PM***For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Change Reference: 296221Description: ANYpay Service Updates - Release 2026.14Impact: NonePlease be aware, during any maintenance window, the advised impact is not guaranteed should any unforeseen circumstances arise. If you experience any disruption to service outside of the planned maintenance window, please contact the Support Team on +44 (0) 203 885 0598 or support@pxp.io or raise a ticket

The issue affecting BankTransferRedirectDeposit/ Astropay has been resolved, and services are now operating normally. Thank you for your patience.

Provider has identified an issue on their side, and their team is investigating the issue. Updates will be provided as more information becomes available.

We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. <b>Start Time</b> ***12:47*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or <a href="https://support.pxp.io/hc/en-gb">click here</a></small> to create a ticket.

The issue affecting BankTransferRedirectDeposit/ Astropay has been resolved, and services are now operating normally. Thank you for your patience.

Provider has identified an issue on their side, and their team is investigating the issue. Updates will be provided as more information becomes available.

We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information.Start Time ***12:47***For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or support@pxp.io or click here to create a ticket.