Productsup Incident History

1. resolvedOct 22 · 09:24 UTC

   Remediation of the critical PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 is complete for all internet-facing Productsup services. All affected services have been updated to patched PHP releases and restarted. Our investigation found no evidence that these vulnerabilities were exploited against our platform. We continue to monitor our systems. No customer action is required. This incident is now resolved.

Reported by Productsup on their status page.

1. resolvedOct 21 · 13:28 UTC

   Processing times have been back to normal since Monday, 19 October, at about 17:00 CEST. We have monitored the platform since then and confirmed that imports, exports and runs are completing at their usual speed, including during peak hours. Between 13 and 19 October, a significant increase in the volume of data being processed on our platform used up our processing capacity. As a result, runs took longer than usual and some were delayed, especially at peak times. Once the source of the additional volume was identified, it was paused, and processing capacity returned to normal. To detect this kind of capacity pressure earlier, we have added new monitoring of processing load and queue build-up. We apologize for the inconvenience. If you still see unexpected delays on your sites, please contact our Support team.

Reported by Productsup on their status page.

1. UpdateOct 16 · 18:09 UTC

   We are still seeing elevated load on our data processing infrastructure. Imports, exports and runs continue to complete, but run times are longer than usual, especially during peak hours. Our load has stayed at this level since 13 October. The increase is linked to a significant growth in the volume of data being processed on the platform.Because the load has not eased, customers should expect delays to continue through the weekend. Runs that depend on strict timing, such as scheduled exports with a delivery deadline, may be affected.We will post our next update if the situation changes. In the meantime, we apologize again for the inconvenience and thank you for your continued support.

Reported by Productsup on their status page.

1. CompletedOct 14 · 13:00 UTC

   The scheduled maintenance has been completed.

Reported by Productsup on their status page.