Poll Everywhere Incident History

From 3:52am PT to 5:08 PT, elevated error rates occurred on Poll Everywhere 2.0, with 0.007% of requests failing with 500 internal server errors. We're working on a long-term fix but the initial impact has subsided.

WorkOS, our third-party service provider, has published a [postmortem on this incident](https://workos.com/blog/service-disruption-on-july-16-2026). At Poll Everywhere, we take into account all incidents related to third-party service providers in our regular vendor review process. If you have any questions about this incident, please reach out to [support@polleverywhere.com](mailto:support@polleverywhere.com) or contact your CSM.

This issue, which was the result of an issue with WorkOS, our third-party service provider, has been resolved.

Things look to be improving, continue to check https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

Follow https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

We are currently investigating higher error rates when trying to authenticate

This incident has been resolved.

The incident has been updated to include Denmark as well as some other international numbers. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to either US / Canada.

We have disabled the Denmark SMS number and failed over to the Germany phone number while the Denmark number is not working.

We have identified that Denmark numbers are not working for SMS. We have contacted our SMS provider and are in the process of resolving this issue. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to a different number.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Based on our understanding of the situation, we believe that the actual downtime will be minimal or close to zero. We understand the work required to involve physical network switching/layer replacement. This will take on the scale of minutes to tens of minutes, based on our understanding of the situation. The actual downtime is expected to be very minimal, but the maintenance window is large to account for unforeseen complications with the logistics.We incorporate all inputs into our review of third-party service providers on a regular basis. We will work to ensure that future maintenance is minimally disruptive for our users. We are deeply sorry for the long maintenance window, and will work to improve our service in the future.

Our third-party service provider is replacing network line cards during the following maintenance window:Start Time: 2026-07-09 07:00:00 UTCEnd Time: 2026-07-09 13:00:00 UTCWe expect the impact to Poll Everywhere 2.0 to be minimal during this time as the network core replacement work will take a significantly smaller period of time.