PloxHost Incident History

1. resolvedOct 26 · 21:00 UTC

   The incident has been solved. We'll keep monitoring the affected services.

Reported by PloxHost on their status page.

1. ResolvedOct 26 · 21:00 UTC

   The incident has been solved. We'll keep monitoring the affected services.

Reported by PloxHost on their status page.

1. postmortemOct 29 · 05:44 UTC

   To our customers. With our node back up and running, we are now ready to address the extended service disruption that impacted our Extreme EX59 node in our Dallas location over the past few days. We fully recognize the frustration, inconvenience, and downtime this caused for our clients, partners, and communities, and we take full responsibility for what happened. The incident began with a sudden loss of network connectivity on the server interface. What initially appeared to be a minor cabling or network card issue evolved into a prolonged outage caused by a physical hardware failure on the primary switch port within our facility. This was further compounded by delays in on-site diagnostic protocols, which prevented us from isolating and resolving the issue at the speed that our operational standards, and you, demand. To permanently resolve the situation, we made the decision to bypass further port diagnostics and completely migrate the node’s infrastructure to dedicated Ryzen 9 hardware on a verified, clean switch port. This migration successfully restored all services, preserved data across the NVMe drives, and brought network routing back to optimal operating conditions. This event has served as a critical wake-up call for our team, driving us to implement deep structural improvements. We are directly revising our critical priority support protocols with facility management in Dallas to eliminate any procedural bottlenecks during emergencies. We offer our most sincere apologies to all impacted users, partners, and clients. We deeply appreciate the patience and continued trust you have shown us throughout these critical hours, and we remain fully committed to delivering the stable, reliable, and transparent infrastructure you deserve.

Reported by PloxHost on their status page.

1. IdentifiedOct 26 · 21:19 UTC

   We want to sincerely apologize to all affected partners, clients, and communities for the extended downtime on node EX59. We fully understand the frustration this delay has caused, and we take complete responsibility for the impact on your services.Our main drive has been successfully migrated to high-performance hardware. All data, boot systems, and internal configurations are verified healthy and completely intact.The remaining blocker is an upstream network routing update at the data center level to link our IP block (66.11.123.x) to the new server chassis.We are actively in direct contact with data center management to complete this routing update. Once applied on their switches, all hosted services and game instances will automatically recover and go live.

Reported by PloxHost on their status page.

1. CompletedOct 21 · 14:40 UTC

   The scheduled maintenance has been completed.

Reported by PloxHost on their status page.