Peach Payments Incident History

This incident has been resolved.

MasterCard has identified the incorrect processing and have further escalated internally to their VIP Support. They are currently waiting for the investigation output from their Processing support team. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Our team is still investigating the issue together with VISA team.

Merchants processing via Nedbank acquiring are currently experiencing degraded performance resulting in transactions declining with return code 800.100.180 (not supported by issuer). Our team is investigating the issue and working together with Nedbank team to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

HappyPay are processing fine. Thank you.

Processing for HappyPay might be impacting due an issue with TLS certificate. Our team is investigating with the HappyPay team for resolution. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

We experienced a temporary issue, 7mins, with our call centre lines that prevented some callers from reaching our support team via phone. This issue has now been fully resolved, and all inbound and outbound call functionality is restored. Please note that our support email channel (support@peachpayments.com) remained fully operational throughout the outage. We sincerely apologise for any inconvenience this may have caused and thank you for your patience while our team worked to resolve the matter.

Peach Payments' Pay by Bank payment option no longer support GoTyme Bank. This change follows GoTyme Bank’s decision to discontinue the internet banking services required to process EFT transactions. If you have any questions or concerns, please contact support@peachpayments.com or reach out directly to your account manager.

The issue has been resolved. Merchants' customer can now pay using Happy Pay. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Happy Pay is currently experiencing degraded performance resulting in merchants' customers not being able to complete payment. We have raised the issue with them and they working to resolve the issue. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

This incident has been resolved.

We have resolved a brief issue affecting authentication on the Peach Dashboard and Checkout. For approximately 10 minutes, users experienced temporary login and checkout authentication failures due to an issue with our third-party provider, Auth0. Existing authentication tokens remained valid throughout the incident, and background services were not impacted. All systems are now fully restored and operating normally. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

This incident has been resolved!

Successful transactions are being observed again for MauCAS as we continue to monitor.

We are continuing to investigate this issue.

We are currently experiencing degraded performance affecting MauCAS services. Our team has reached out to MauCAS to investigate further and work towards a resolution. We apologise for any inconvenience this may cause and will continue to provide updates on this status page as more information becomes available. If you have any questions or concerns, please contact support@peachpayments.com or reach out to your Account Manager.

This incident has been resolved!

Successful transactions are being observed again for blink by Emtel as we continue to monitor.

We are currently experiencing degraded performance affecting blink by Emtel services. Our team has reached out to Emtel to investigate further and work towards a resolution. We apologise for any inconvenience this may cause and will continue to provide updates on this status page as more information becomes available. If you have any questions or concerns, please contact support@peachpayments.com or reach out to your Account Manager.