PayU Latam Incident History

1. resolvedAug 29 · 00:30 UTC

   Dear Customer On August 28, 2026, between 19:34:00 and 22:14:00 (UTC-5), the PayU platform experienced a temporary transactional degradation impacting REDEBAN QR payments. This was caused by an issue with our third-party provider, DING, which returned response code B006 ('Technical error in the Receiving Participant'). Consequently, a small subset of transactions resulted in increased pending, expired, or error statuses. Our Support and Engineering teams worked closely with the provider to resolve the issue. The service has now fully recovered, and system operations have returned to normal. Incident Details: • Date of Issue: August 28, 2026 • Start Time: 19:34:00 UTC-5 (Colombia time) • End Time: 22:14:00 UTC-5 (Colombia time) • Total Duration: 2 hours, 40 minutes • Affected Region: Colombia We apologize for any inconvenience this may have caused and appreciate your patience. Thank you, Sincerely, PayU customer service.

Reported by PayU Latam on their status page.

1. resolvedAug 29 · 02:06 UTC

   Dear Customer, The incident has been resolved, PSE in COLOMBIA for the PayU platform in the last 83 minutes is operating. Sincerely, PayU customer service.

Reported by PayU Latam on their status page.

1. resolvedAug 23 · 07:16 UTC

   Dear Customer, Since 01:56 hrs. the problem has been solved,PRISMA AR in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Reported by PayU Latam on their status page.

1. resolvedAug 15 · 15:19 UTC

   Dear Customer, The incident has been resolved, PSE in COUNTRY for the PayU platform in the last 6 minutes is operating. Sincerely, PayU customer service.

Reported by PayU Latam on their status page.