Paysafe Incident History

1. resolvedNov 2 · 17:21 UTC

   This incident has been resolved. The fix has been successfully implemented, and the issue is no longer observed. Services have returned to normal operation. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0328223

Reported by Paysafe on their status page.

1. resolvedNov 1 · 22:47 UTC

   This incident has been resolved. The fix has been successfully deployed, and the issue is no longer observed. Services have returned to normal operation. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0328115

Reported by Paysafe on their status page.

1. resolvedNov 1 · 06:23 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0328099 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedNov 1 · 10:31 UTC

   Dear Merchant, We are writing to confirm that PagoEfectivo services have been restored and operations are returning to normal as our merchants reconnect to our services. If you have not already done so, please contact us to nominate your technical contact so that our team can work directly with them to complete the API credentials update through a secure process. We will continue to monitor our systems closely. We sincerely appreciate your patience, understanding and cooperation throughout this process. Thank you for your continued partnership. Best regards,

Reported by Paysafe on their status page.

1. resolvedOct 29 · 07:14 UTC

   The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0327679

Reported by Paysafe on their status page.

1. resolvedOct 28 · 07:06 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0327494 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 26 · 08:04 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0327095

Reported by Paysafe on their status page.

1. resolvedOct 24 · 07:27 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0327049

Reported by Paysafe on their status page.

1. resolvedOct 24 · 10:01 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0327044

Reported by Paysafe on their status page.

1. resolvedOct 22 · 03:03 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0326714 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 21 · 07:22 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0326497 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 23 · 16:32 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0325720

Reported by Paysafe on their status page.

1. resolvedOct 20 · 12:14 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Cardinal was remediating the situation. MIM Paysafe Reference ID: INC0326311

Reported by Paysafe on their status page.

1. resolvedOct 19 · 07:39 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0326100 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 18 · 17:32 UTC

   The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0325720

Reported by Paysafe on their status page.

1. resolvedOct 17 · 08:26 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0325990

Reported by Paysafe on their status page.

1. resolvedOct 20 · 10:25 UTC

   This incident has been resolved.

Reported by Paysafe on their status page.

1. resolvedOct 16 · 07:26 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0325771

Reported by Paysafe on their status page.

1. resolvedOct 16 · 15:58 UTC

   This incident has been resolved.

Reported by Paysafe on their status page.

1. resolvedOct 16 · 00:39 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe Reference ID: INC0325735

Reported by Paysafe on their status page.

1. resolvedOct 15 · 22:20 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe Reference ID: INC0325720

Reported by Paysafe on their status page.

1. resolvedOct 16 · 14:09 UTC

   This incident has been resolved.

Reported by Paysafe on their status page.

1. resolvedOct 14 · 09:14 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Peoples Trust was remediating the situation. MIM Paysafe Reference ID:INC0325381

Reported by Paysafe on their status page.

1. resolvedOct 14 · 07:14 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0325367 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 14 · 02:50 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0325349 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 13 · 07:07 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0325191 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 12 · 07:01 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0325030 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 11 · 21:17 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe Reference ID: INC0324994

Reported by Paysafe on their status page.

1. resolvedOct 11 · 06:42 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe Reference ID:INC0324748

Reported by Paysafe on their status page.

1. investigatingOct 10 · 08:29 UTC

   We are investigating issues with our Paysafecard payments and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. MIM Paysafe Reference ID: INC0324748

Reported by Paysafe on their status page.

1. resolvedOct 9 · 17:21 UTC

   The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation. MIM Paysafe Reference ID: INC0324690

Reported by Paysafe on their status page.

1. resolvedOct 9 · 17:46 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner (Peoples Trust) was remediating the situation. MIM Paysafe Reference ID: INC0324687

Reported by Paysafe on their status page.

1. resolvedOct 13 · 19:47 UTC

   The technical issue that caused the delay in funding for certain transactions processed on October 8th has been resolved. We apologize for the inconvenience this caused and appreciate your understanding. Reference ID: INC0324673

Reported by Paysafe on their status page.

1. resolvedOct 8 · 15:51 UTC

   Please be advised that we experienced an issue affecting card payment processing between 13:11 and 14:37 UTC. During this time, a subset of merchants may have experienced an elevated rate of card transaction declines. The incident has been successfully resolved, and all impacted services have been fully restored. Please note that affected declined transactions may not be visible in the Optic Portal. We are working to address this as a priority. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0324561

Reported by Paysafe on their status page.

1. ScheduledOct 7 · 16:00 UTC

   Please be advised that our partner RS2 will be performing planned maintenance on their BankWorks services.Minimal service impact is expected.Reference ID: CHG0345417

Reported by Paysafe on their status page.

1. CompletedOct 7 · 14:00 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. resolvedOct 6 · 09:32 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0324088

Reported by Paysafe on their status page.

1. ResolvedOct 6 · 09:32 UTC

   Please be advised that our partner has successfully restored their services.We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational.We value your partnership and appreciate your understanding while our partner was remediating the situation.MIM PaysafeReference ID: Versión en EspañolLes informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos.El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos.Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.MIM PaysafeReference ID: INC0324088

Reported by Paysafe on their status page.

1. resolvedOct 6 · 07:40 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0324088 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe

Reported by Paysafe on their status page.

1. resolvedOct 6 · 08:59 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0324070

Reported by Paysafe on their status page.

1. ResolvedOct 6 · 08:59 UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM PaysafeReference ID: INC0324070

Reported by Paysafe on their status page.

1. CompletedOct 7 · 13:15 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. CompletedOct 6 · 11:00 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. resolvedOct 5 · 17:28 UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0324029 Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0324029

Reported by Paysafe on their status page.

1. CompletedOct 6 · 09:45 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. CompletedOct 7 · 11:01 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. CompletedOct 7 · 06:00 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. resolvedOct 1 · 21:02 UTC

   The incident with Moneris has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. Thank you for your understanding. MIM Paysafe Reference ID: INC0323478

Reported by Paysafe on their status page.

1. CompletedOct 7 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.

1. CompletedOct 6 · 05:30 UTC

   The scheduled maintenance has been completed.

Reported by Paysafe on their status page.