Paxos Incident History

This incident has been resolved.

A fix has been implemented and order routing to external venues has recovered. We are monitoring to ensure platform stability.

The issue has been identified and a fix is being implemented.

We are currently experiencing degraded order routing to external trading venues. Orders continue to route to the itBit exchange while we investigate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

We are currently experiencing delays in processing conversions involving USDC on the Ethereum network. Customers can continue to submit conversions but may experience delays in processing. Conversions involving other assets and networks are not affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Crypto deposits across networks were delayed from July 14, 2026 21:00 UTC to ~July 15, 2026 00:15 UTC. A fix has been implemented and we are currently monitoring incoming deposits. All affected deposits will processed shortly.

This incident has been resolved.

Upstream connectivity has largely recovered and the affected networks are returning to normal. Queued crypto deposits and withdrawals are now processing, and we are monitoring closely to confirm full recovery across all impacted networks.

We have identified the cause as degraded performance from a third-party blockchain infrastructure provider, which is intermittently affecting our ability to read from and broadcast to the impacted networks. As a result, some crypto deposits and withdrawals on these networks may be delayed. No funds are at risk, and affected transactions remain queued and will process once upstream connectivity is fully restored. We are monitoring the provider's recovery and working to return processing to normal.

We are currently investigating delays affecting crypto deposits and withdrawals across multiple blockchain networks, including Ethereum, Arbitrum, Avalanche, BNB Chain, Bitcoin Cash, and Litecoin. During this time, affected deposits and withdrawals may take longer than usual to process. Trading and USD (fiat) services are not affected. Our team is actively investigating and we will provide an update shortly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please note that Paxos will be conducting Sandbox platform maintenance on July 9th at 08:00 UTC. During this maintenance window, API authentication failures may intermittently occur for up to 3 hours. No action is required on your part, and Production environments are not affected.We appreciate your patience and will provide updates if there are any changes to this schedule.

This incident has been resolved.

Upstream connectivity has largely recovered and the affected networks are returning to normal. Queued crypto deposits and withdrawals are now processing, and we are monitoring closely to confirm full recovery across all impacted networks.

We have identified the cause as degraded performance from a third-party blockchain infrastructure provider, which is intermittently affecting our ability to read from and broadcast to the impacted networks. As a result, some crypto deposits and withdrawals on these networks may be delayed. No funds are at risk, and affected transactions remain queued and will process once upstream connectivity is fully restored. We are monitoring the provider's recovery and working to return processing to normal.

We are currently investigating delays affecting crypto deposits and withdrawals across multiple blockchain networks, including Ethereum, Arbitrum, Avalanche, BNB Chain, Bitcoin Cash, and Litecoin. During this time, affected deposits and withdrawals may take longer than usual to process. Trading and USD (fiat) services are not affected. Our team is actively investigating and we will provide an update shortly.