OutSystems Incident History

1. resolvedNov 3 · 21:20 UTC

   This incident has been resolved. Publish operations on ODC in the Asia Pacific / Sydney region have been operating normally since 13:44 UTC, and users should no longer encounter intermittent Deployment Timeout errors (OS-DPL-40802) when publishing. Our team is continuing to investigate the underlying cause and will share further details in a post-mortem. We apologize for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. postmortemOct 23 · 15:55 UTC

   On October 23rd, 2026, between 06:40 and 09:50 UTC, users in the EMEA and APAC regions experienced an issue affecting Forge in ODC Portal, which was unavailable and displayed an error when accessed. Other areas of ODC Portal that depend on communication between regions were also affected, with users experiencing errors or slower performance in those areas as well. The cause was routine maintenance on underlying servers, during which a traffic-routing setting directed most traffic to a single server that could not keep up with the load. This disrupted communication between regions. The issue was first reported by customers. Once our team returned the affected part of our internal messaging infrastructure to normal operation at 9:50 UTC, normal service was restored. To prevent a recurrence, we are correcting the routing setting so that traffic is always spread across all available servers, and adding monitoring that alerts us within minutes if a similar situation occurs. We apologise for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. ResolvedOct 23 · 15:06 UTC

   The issue affecting Forge and other components of the ODC Portal in the EMEA and APAC regions has been resolved. Users may have experienced errors or slower performance when accessing certain areas of ODC Portal. The cause was a maintenance-related configuration issue in our underlying infrastructure, and all services are now operating as expected.Our team is continuing to work on measures to help prevent future recurrences. We apologise for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. postmortemOct 13 · 12:01 UTC

   On October 12th, we identified an issue where some users were unable to sign in to ODC, or to reset their passwords, despite using valid credentials. The issue affected users across multiple regions. The issue was caused by a defect in how email addresses were handled during sign-in, which caused sign-in and password reset attempts to fail for some users whose email address contained uppercase letters. To restore service, we communicated a workaround, which was to use their email address entirely in lowercase letters, and paused further related changes. A fix for this defect was deployed on October 12th, and service was confirmed as restored on October 13th. To prevent a recurrence, any further related changes will only proceed once they have been validated against the fix and formally approved. We are also improving our monitoring so that this type of sign-in issue is detected and escalated to the responsible teams sooner. We apologize for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. ResolvedOct 13 · 10:30 UTC

   This incident has been resolved. Sign-in and password resets on ODC are expected to work as normal since we applied the fix. If you continue to experience sign-in issues, please contact OutSystems Support.We apologize for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. postmortemOct 6 · 13:48 UTC

   On October 5th, 2026, we experienced an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was first reported at approximately 08:39 UTC. Users experienced intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations. Some users also saw related errors when viewing application configurations in ODC Portal. Service was fully restored at approximately 11:22 UTC. The issue was caused by a fault in one of our internal platform components serving the region, which stopped it from responding to some of the requests needed to publish applications. Because only some requests were affected, failures were intermittent and did not impact every user at all times. The issue was detected through customer reports. Our team investigated, identified the affected component and restored it, after which publishing returned to normal. We apologise for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. ResolvedOct 6 · 08:37 UTC

   The issue affecting application publishing in ODC in the Asia Pacific, Mumbai region has been resolved. A fix has been applied and publishing from ODC Studio is now working as expected.We apologise for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. postmortemOct 6 · 13:46 UTC

   On September 29th, starting at approximately 8:53 AM UTC, we experienced an issue affecting ODC users across multiple regions. Users were unable to preview data in ODC Studio. Despite early suspicions of impact in runtime, our investigation did not find evidence that running applications were actually affected. The issue was detected through customer reports. Our investigation identified a recent software update related to database authentication as the source of the issue. In certain circumstances, the update caused database authentication to fail when users previewed data in ODC Studio. The conditions that triggered the problem were not present in our earlier test environments, so it was not caught before the update reached production. Rolling the update back restored normal operation, and we are finalising confirmation of the precise mechanism as part of our post-incident review. Error rates fell sharply from approximately 11:24 UTC, once the fix was applied. Recovery was then confirmed with affected users later that day. We continued to monitor the platform and marked the incident as resolved on September 30th, with no further impact. To prevent a recurrence, a corrected version of the update has been developed and is being reviewed, and related changes will not proceed until it has been validated. We apologise for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.

1. ResolvedSep 30 · 11:32 UTC

   The issue that prevented ODC users across multiple regions from previewing data in ODC Studio, and that may also have caused errors in application runtime, has been resolved.A fix was applied and our team has monitored the platform to confirm full recovery. Data preview is working as expected and all services are operating normally.We apologise for any disruption caused and thank you for your patience.

Reported by OutSystems on their status page.