Otava Incident History

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

OTAVA® engineers are investigating an issue clients may be experiencing with the Austin (SC1) vCloud website. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.

Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 9:14 PM ET Type: Incident - Resolved Service Impacting: No Description: Utility power has been restored at the OTAVA® Mid-Michigan Data Center. As of 9:14 PM ET on Saturday, July 18, 2026, the facility has been successfully transferred back to utility power. All systems are normal and fully operational. This incident is now resolved. We appreciate your patience during this event. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems

OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 7:30 PM ET (Estimated Restoration - Updated) Type: Incident Service Impacting: No - The facility continues to operate on backup generator power. All systems remain operational. Description: This is an update to the ongoing utility power interruption at the OTAVA® Mid-Michigan Data Center. Consumers Energy has extended the estimated utility power restoration time to 7:30 PM ET on 7/18/26. The facility remains on backup generator power and all systems continue to operate normally. Data center operational staff are actively monitoring the situation. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems

We are continuing to investigate this issue.

OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26 Start Time: 7/18/26 - 9:14 AM ET End Time: 7/18/26 - 2:45 PM ET (Estimated Restoration) Type: Incident Service Impacting: No - The facility has been successfully transferred to backup generator power. All systems remain operational. Description: The OTAVA® Mid-Michigan Data Center has experienced a utility power interruption. At approximately 9:14 AM ET, the building was successfully transferred to backup generator power. The outage has been reported to Consumers Energy with a current estimated restoration time of 2:45 PM ET. Data center operational staff are actively monitoring the situation. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MM1 - Mid-Michigan, MI - Building Systems

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting management access to vCD (VMware Cloud Director) in the Phoenix (PHX1) data center. Customers may experience difficulty accessing their organizations through vCD . Hosted workloads are not impacted at this time. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA engineers have implemented a fix for the issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Scheduled backup jobs are now starting automatically as expected, and manual intervention is no longer required. We have confirmed that the issue has been resolved and services are operating normally. We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns regarding this incident, please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.

OTAVA engineers are investigating an issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Some jobs are not starting automatically as expected. To minimize backup delays, the affected jobs are being started manually while troubleshooting continues with Veeam Support. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

A fix has been implemented and we are monitoring the results.

Service Impacting: Yes Description: OTAVA engineers are investigating degraded performance affecting the Data Center Networking Infrastructure in Ann Arbor (AA2). Customers may experience intermittent connectivity or increased latency while the investigation is underway. Additional updates will be provided as more information becomes available. For questions or assistance, please contact OTAVA Support at support@otava.com or (877) 740-5028, Option 3.

This incident has been resolved.

We are continuing to monitor for any further issues.

The majority of DRaaS-powered by Veeam (OCC) jobs in the Mid-Michigan (MM1) data center are now completing successfully. A small number of jobs continue to experience failures. OTAVA engineers are working closely with the vendor to investigate these remaining issues and restore full service. Additional updates will be provided as more information becomes available.

OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Mid-Michigan (MM1) data center. Cloud Connect jobs are currently failing, and a Severity 1 case has been opened with the vendor for further investigation.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Service Impacting: Yes Description: OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Mid-Michigan (MM1) data center. The affected servers are being rebooted as part of the recovery efforts. Additional updates will be provided as more information becomes available. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Start Time: 7/9/2026 - 2:00 AM EDTEnd Time: 7/9/2026 - 10:00 AM EDTService Impacting: LowDescription: OTAVA® engineers will be upgrading vCenters. Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible during the maintenance window, all virtual machines and related resources will remain online and fully operational. This will not impact the management or availability of your running VMs. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Start Time: 7/8/2026 - 02:00 AM EDTEnd Time: 7/8/2026 - 09:00 AM EDTType: SQL Database Server Maintenance.Service Impacting: Yes. Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Las Vegas (LV1) OTAVA® infrastructure NSX Maintenance - 07/07/2026 Start Time: 07/07/2026 - 12:00 AM EDT End Time: 07/08/2026 - 3:00 AM EDT Service Impacting: No Description: OTAVA engineers are establishing a window to perform maintenance on NSX. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.