checked Sep 7, 2026 10:11 PM UTC · Optum Solutions's official status page
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28 reports published by Optum Solutions in the last 30 days
When Optum Solutions breaks, it is typically resolved in 1h 4m — median across 11 resolved incidents over 90 days.
resolvedSep 5 · 22:50 UTC
The Rx number sequence was corrected and pharmacy operations have been restored. Users are now able to process and fill prescriptions successfully, and no further impact has been reported. We appreciate your patience and understanding while our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedSep 4 · 18:24 UTC
UnitedHealthcare has identified and resolved an issue that impacted the processing of a subset of 824 responses associated with EDI 275 attachment transactions. The impact timeframe includes 824 responses received by Optum from UnitedHealthcare between August 27 and September 4, 2026. No action is required from submitters. Affected 824 responses are being reprocessed and re-exported, and any missing reports will be delivered through normal channels as processing completes. We appreciate your patience and understanding and thank you for your continued partnership as we worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedSep 2 · 23:19 UTC
The reported issue has been resolved. Microsoft implemented configuration changes to address the identified traffic distribution imbalance within the Azure environment. Service performance has stabilized, and Optum teams will continue to monitor the application to ensure ongoing stability.
Reported by Optum Solutions on their status page.
resolvedSep 2 · 23:19 UTC
The reported issue has been resolved. Microsoft implemented configuration changes to address the identified traffic distribution imbalance within the Azure environment. Service performance has stabilized, and Optum teams will continue to monitor the application to ensure ongoing stability.
Reported by Optum Solutions on their status page.
resolvedSep 1 · 22:36 UTC
Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.
Reported by Optum Solutions on their status page.
resolvedSep 1 · 07:15 UTC
The issue impacting user authentication and application launch functionality due to an upstream OHID/shared security profile service disruption has been resolved. Infrastructure remediation activities, including traffic switching and gateway pod restarts, were successfully completed, and service was fully restored on 09/01/2026 at 12:35 AM CT. Outpatient Charge Capture (OCC) has been validated post-restoration and is operating normally, with user access functioning as expected. The support teams will continue to monitor the environment to ensure ongoing stability.
Reported by Optum Solutions on their status page.
resolvedSep 1 · 06:33 UTC
Post-resolution validation has been completed, and the Crimson AI application is functioning as expected following the restoration of Guardian Secure Profile API services. Users are able to successfully log in, access application features, and launch applications without any observed issues.
Reported by Optum Solutions on their status page.
resolvedSep 1 · 06:08 UTC
Optum technical teams have resolved the issue that caused users to experience login errors while loading the Optum Integrity One application launch pad. Optum technical teams will continue to monitor the stability of the system. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 28 · 17:33 UTC
We have resolved the issue occurring within the Optum Integrity One application that is causing issues with loading cases, latency and errors within the application. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 28 · 17:32 UTC
We have resolved the issue occurring within the Enterprise Computer-Assisted Coding application that is causing issues with loading cases, latency and errors within the application. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 27 · 21:25 UTC
The data restore has resolved the issue and the OCDC UI is now available. Thank you for your patience as our teams worked to resolve this incident.
Reported by Optum Solutions on their status page.
resolvedAug 27 · 15:25 UTC
The issue affecting provider selection in Enrollment Central, Eligibility requests, and Provider Management has been resolved. The disruption was caused by an issue with a vendor-managed database and has since been corrected. Users should now be able to resume normal processing without errors.
Reported by Optum Solutions on their status page.
resolvedAug 27 · 05:55 UTC
The RMS worklist login issue has been resolved. Teams will continue to monitor the system. Thank you for your patience as teams continued to work through this issue.
Reported by Optum Solutions on their status page.
resolvedAug 26 · 15:54 UTC
Connect Center functionality has been restored, and all data is now fully available. Thank you for your patience while the issue was being resolved.
Reported by Optum Solutions on their status page.
resolvedAug 25 · 20:04 UTC
Technology teams have restored access. Microsoft identified an update released on Monday, August 24th that impacted the Authentication for VDI users. This setting was updated by our internal teams and users are now able to access eFR successfully.
Reported by Optum Solutions on their status page.
resolvedAug 21 · 21:27 UTC
The previously announced intermittent connectivity issue has been resolved as of 3:47 PM CST this afternoon.
Reported by Optum Solutions on their status page.
resolvedAug 19 · 13:44 UTC
Issue preventing users from accessing Connect Center functionality have been resolved. Claim and eligibility submission via ATS APIs are now available.
Reported by Optum Solutions on their status page.
resolvedAug 18 · 19:43 UTC
The Eligibility issue has been resolved. Eligibility should be running as expected. Thank you for your patience as our teams worked to resolve this incident.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:41 UTC
An infrastructure-related issue caused intermittent application access and authentication failures beginning. The issue was identified and remediated, and full application functionality was restored. The application is currently operating as expected.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:39 UTC
An infrastructure-related issue caused intermittent application access and authentication failures beginning. The issue was identified and remediated, and full application functionality was restored. The application is currently operating as expected.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:34 UTC
An infrastructure-related issue caused intermittent application access and authentication failures beginning. The issue was identified and remediated, and full application functionality was restored. The application is currently operating as expected.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:31 UTC
Optum technical teams have resolved the issue that caused users to experience login error in the Professional Computer-Assisted Coding application. Optum technical teams will continue to monitor the stability of the system. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:30 UTC
Optum technical teams have resolved the issue that caused users to experience login error in the Case Advisor application. Optum technical teams will continue to monitor the stability of the system. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:10 UTC
Optum technical teams have resolved the issue that caused users to experience login error in the Integrity One application. Optum technical teams will continue to monitor the stability of the system. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 15 · 09:10 UTC
Optum technical teams have resolved the issue that caused users to experience login error in the Enterprise Computer-Assisted Coding application. Optum technical teams will continue to monitor the stability of the system. Thank you for your patience as our teams worked to resolve this issue.
Reported by Optum Solutions on their status page.
resolvedAug 14 · 17:13 UTC
Assurance Reimbursement Management experienced an issue with intermittent performance this morning, August 14, 2026. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. Please re-run any eligibility jobs that may have received errors this morning. If you have any questions, please contact Support. This may have resulted in: Error: ELGCHK: Please Correct and Resubmit. Failed, queued, slow release jobs This issue has since been resolved. We apologize for any inconvenience.
Reported by Optum Solutions on their status page.
resolvedAug 13 · 04:41 UTC
The issue causing delays in transaction processing and status updates has been resolved. Corrective actions were implemented to restore normal system performance, and all services are operating as expected. We will continue to monitor the environment to ensure ongoing system stability. If you experience any issues or have questions, please contact us through your normal support channels.
Reported by Optum Solutions on their status page.
resolvedAug 9 · 23:01 UTC
The Medicare HETS 270/271 system has been restored, and eligibility transactions are processing normally via TCP/IP and Web Services. Service is now available, and the issue has been resolved. #INC51510582
Reported by Optum Solutions on their status page.
