Optimizely Service Status

Our vendor has confirmed this issue has been resolved

System performance should be restored but we will continue to monitor closely.

Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.

Our vendor has confirmed the issue has been identified and a fix is being implemented.

We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.

This incident has been resolved.

A fix has been implemented and we're currently monitoring the situation.

We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

A partial outage affected OCP Job Scheduler, where scheduled jobs across multiple apps failed to execute due to an expired certificate in the env‑injector mutating webhook, in the US region only. This prevented required environment variables from being injected into workloads, causing job failures. Non-job features (e.g., configuration, webhooks) remained functional. No data loss occurred, and all affected jobs caught up after the issue was resolved, though customers may have experienced delays (e.g., stale audience syncs)

We are currently investigating an issue affecting customers hosted on the GCP stack. Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions. The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly. Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500 We are actively investigating the root cause and will provide an update soon.

We are currently investigating an issue affecting the Content Recommendation service in EMEA region. Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience!