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OneWelcome Identity Platform Incident History

Operational

onewelcome.com ↗3 components

checked Sep 6, 2026 4:34 PM UTC · OneWelcome Identity Platform's official status page

OneWelcome Identity Platform is up and running.

OneWelcome Identity Platform is currently operational with all systems functioning normally.

All components operational

Email only. No password. No card.
OneWelcome Identity Platform status

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OneWelcome Identity Platform incident history

5 reports published by OneWelcome Identity Platform in the last 30 days

When OneWelcome Identity Platform breaks, it is typically resolved in 5h 18m — median across 5 resolved incidents over 90 days.

September 4, 2026

Investigating issues with Events Reporting

Last update

  1. postmortemSep 4 · 10:48 UTC

    **Incident Report available** The Incident Report is available on our Knowledge Base here: [OWIR-20260828](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=684881363b4b47d002e811d964e45adb&sysparm_article=KB0030990)

Reported by OneWelcome Identity Platform on their status page.

Investigating issues with Authentication

Last update

  1. postmortemSep 4 · 09:59 UTC

    **Incident Report available:** The Incident Report is available on our Knowledge Base here: [OWIR-20260901](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=85eda0be3b0b07d002e811d964e45a3f&sysparm_article=KB0030988)

Reported by OneWelcome Identity Platform on their status page.

September 2, 2026

Investigating issues with Authentication Services

Last update

  1. resolvedSep 2 · 03:58 UTC

    Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.

Reported by OneWelcome Identity Platform on their status page.

August 31, 2026

Investigating issues with ACCESS component

Last update

  1. postmortemAug 31 · 14:57 UTC

    **Incident Report Available** The Incident Report is available in our Knowledge Base here: [OWIR-20260824](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=70f5912d3b434710517de70864e45a55&sysparm_article=KB0030964)

Reported by OneWelcome Identity Platform on their status page.

August 10, 2026

SMS Service Provider end service Full outage

Last update

  1. postmortemAug 10 · 08:01 UTC

    The Incident Report is available in our Knowledge Base here: \[[KB0030861](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=37b3bf663ba68f507bb41b54c3e45a04&sysparm_article=KB0030861)\]

Reported by OneWelcome Identity Platform on their status page.