Omnissa Workspace ONE Incident History

The Workspace ONE Intelligence team has resolved the incident: - Data submitted to Intelligence will appear in the UI, be included reports, and be processed by Freestyle workflows as usual.

The Workspace ONE Intelligence team has addressed the underlying issue, and is monitoring service recovery.

We have detected service degradation in all regions.

Workspace ONE Intelligence has detected service degradation in all regions. Affected customers may observe: - Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows. The Workspace ONE Intelligence team is actively investigating these issues, and will provide further status page updates.

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Omnissa Workspace ONE has noted partial recovery with SaaS environments. Operations teams continue to actively work towards complete recovery.

Omnissa Workspace ONE is investigating reports of availability issues with a subset of SaaS environments. Operations teams have identified the issue with host infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Omnissa Workspace ONE detected issues which may have impacted AWCM availability for GovCloud UAT environments. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly. Omnissa Cloud Services portal has been updated for customers affected by this event. Omnissa Workspace ONE has noted recovery within SaaS environments and are monitoring systems for stability. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Omnissa Access and Workspace ONE Hub Services investigated reports of issues with login. It has been resolved. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Omnissa Workspace ONE continues to experience issues. Operations teams have identified the issue with control plane infrastructure. Operations teams are actively working to resolve the issue.

Omnissa Workspace ONE continues to experience issues. Operations teams are actively working to resolve it.

Omnissa Workspace ONE continues to experience issues. Operations teams have escalated the issue with the development / SRE resources to resolve the issue.

Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments. Operations teams have identified the issue with control plane infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Scheduled maintenance is now complete.We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 10th, 2026Maintenance Window:• Start: Friday, July 10th, 2026, 15:00 UTC• End: Friday, July 10th, 2026, 19:00 UTCChange:Infrastructure PatchingCustomer Impact:Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.During the window customer end-users may experience intermediate latency and timeouts.Downtime:5 min on averageSystem reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Scheduled maintenance is now complete.We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 10th, 2026Maintenance Window:• Start: Friday, July 10th, 2026, 15:00 UTC• End: Friday, July 10th, 2026, 19:00 UTCChange:Infrastructure PatchingCustomer Impact:Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.During the window customer end-users may experience intermediate latency and timeouts.Downtime:5 min on averageSystem reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Scheduled maintenance is now complete.We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 10th, 2026Maintenance Window:• Start: Friday, July 10th, 2026, 15:00 UTC• End: Friday, July 10th, 2026, 19:00 UTCChange:Infrastructure PatchingCustomer Impact:Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.During the window customer end-users may experience intermediate latency and timeouts.Downtime:5 min on averageSystem reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Scheduled maintenance is now complete.We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 10th, 2026Maintenance Window:• Start: Friday, July 10th, 2026, 15:00 UTC• End: Friday, July 10th, 2026, 19:00 UTCChange:Infrastructure PatchingCustomer Impact:Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.During the window customer end-users may experience intermediate latency and timeouts.Downtime:5 min on averageSystem reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan region during the maintenance window below to introduce a new Horizon Data Center (HDC) and improve service resiliency and performance.Maintenance Window:• Start: Friday, July 10, 2026, 13:30 UTC• End:  Friday, July 10, 2026, 17:30 UTCImpact:• Administrators may experience degraded performance or increased latency while accessing the Administration Console.• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures.• Update your allowlist using the IP addresses listed in knowledge base article: https://kb.omnissa.com/s/article/6000374 Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.Additional Information and Support:Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).Thanks for your patience.Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.Domains impacted:• us1.wss.workspaceone.com• ca.wss.workspaceone.com• workspaceair.com• workspaceoneaccess.comMaintenance Window:• Start: 2026-07-10, 08:00 UTC• End: 2026-07-10, 11:00 UTCImpact:• A few minutes of possibly slower response times• Potentially a small number of failed requests that are expected to succeed on retry.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.Operations teams have identified the issue with database infrastructure and are actively working to resolve it.Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Certificate rotation has been cancelled for today.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The issue with Omnissa Access and Workspace ONE Hub Services is now resolved.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Omnissa Access and Workspace ONE Hub Services is investigating reports of availability issues with service in *.de.wss.workspaceone.comService reliability is a top priority at Omnissa, and we are making continuous improvements to better our systems.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.de.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.Domains impacted:• de.wss.workspaceone.com• uk.wss.workspaceone.com• ie.wss.workspaceone.comMaintenance Window:• Start: 2026-07-09, 16:00 UTC• End: 2026-07-09, 18:00 UTCImpact:• A few minutes of possibly slower response times• Potentially a small number of failed requests that are expected to succeed on retry.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Workspace ONE UEM is scheduled to undergo maintenance.Maintenance Window:• Start: Thursday, July 09, 2026, 01:00 UTC• End: Thursday, July 09, 2026, 05:00 UTCChange:AWCM MaintenanceCustomer Impact:Omnissa Connect portal has been updated for all customers in scope for this maintenance.Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.Please refer to the following KB article for more details.https://kb.omnissa.com/s/article/2960708?lang=en_USDowntime: 0 minutesSystem reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for access.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.Domains impacted:• au.wss.workspaceone.com• in.wss.workspaceone.com• sg.wss.workspaceone.comMaintenance Window:• Start: 2026-07-08, 13:00 UTC• End: 2026-07-08, 15:00 UTCImpact:• A few minutes of possibly slower response times• Potentially a small number of failed requests that are expected to succeed on retry.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Horizon Cloud Service Console Access Weekly Maintenance is now complete.Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.Maintenance Window:• Start: Wednesday, July 08, 2026, 03:30 UTC• End: Wednesday, July 08, 2026, 06:30 UTCImpact:• There is no impact on end-users and their ability to connect to their desktops.• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.Additional Information and Support:Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).Thanks for your patience.Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.