Omnea Incident History

The downstream AWS Cloudfront outage has been marked as resolved. Monitoring confirmed no further effect on the Omnea platform.

We've seen no further issues and confirmed Omnea can withstand further degradation to the AWS VPC Origins feature that is currently undergoing an outage. We've also re-routed login to avoid the degraded downstream areas so fewer users should see any IdP issues either. If you still experience login issues please reach out to support in-app (not gated by login).

At present, we've confirmed that the AWS Cloudfront global outage is not affecting core Omnea services outside of certain IdP login issues. Our team is continuing to monitor the downstream status in case of further degradation.

The downstream provider issue is being caused by a further downstream AWS Cloudfront outage causing widespread internet outages across the globe. Our team is monitoring those incidents to minimise effect on Omnea services.

A downstream provider (https://status.workos.com/) are seeing elevated error rates. We are investigating if any Omnea users will see knock on effects. Exact impact will depend on login method and IdP used.

Confirmed errored tasks are no longer above the expected rate. We will continue to monitor environments to ensure errored tasks are successfully retrying without intervention.

Errored traffic has been re-routed. We're monitoring to ensure failed tasks are cleared across environments.

Fix in progress to re-route the proportion of traffic causing escalated error volume. This should eradicate any general performance impact.

Some customers are seeing an escalated number of task errors. These errors are clearing when retried, however we are investigating the root cause of the initial intermittent errors. Most tasks should be unaffected, and any errored tasks should retry successfully shortly.