nuwacom platform Incident History

1. resolvedOct 15 · 15:43 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedOct 8 · 14:30 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedOct 8 · 14:30 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedOct 8 · 10:39 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedOct 8 · 10:39 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedSep 21 · 10:00 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. postmortemOct 14 · 16:05 UTC

   Between approximately _12:15 and 13:30 CET_, some users experienced errors loading the application and were unable to upload documents to Chat or the Knowledge Base. Document processing was also delayed during this period. The cause was an issue with the document search index, which exhausted available database connections and affected application availability. The search index has been rebuilt, and all services are operating normally. We are taking measures to prevent similar issues from occurring in the future.

Reported by nuwacom platform on their status page.

1. resolvedAug 3 · 19:35 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedJul 23 · 16:18 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedJul 23 · 10:03 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedJul 22 · 13:07 UTC

   On 2026-07-22, a database outage occurred following the deployment of updated Row-Level Security (RLS) policies. The new policies introduced a recursive query pattern that caused database connections to be exhausted, resulting in service disruption. The issue has been identified and resolved by correcting the affected policies. We are continuing to monitor the system closely. We apologize for any inconvenience this may have caused.

Reported by nuwacom platform on their status page.

1. resolvedJul 2 · 11:56 UTC

   We have identified the root cause and fixed the issue. Assets uploads should be working as expected.

Reported by nuwacom platform on their status page.

1. resolvedJun 11 · 14:46 UTC

   The incident from StackIT has been resolved and there is no information about further service disruptions. Asset uploads are working again.

Reported by nuwacom platform on their status page.

1. resolvedJun 3 · 12:20 UTC

   Uploads are working again.

Reported by nuwacom platform on their status page.

1. resolvedJun 3 · 07:14 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedMay 30 · 13:25 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedMay 26 · 15:55 UTC

   App is back again! We have identified the issue and released a fix. This issue is resolved.

Reported by nuwacom platform on their status page.

1. resolvedMay 15 · 11:41 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedMay 19 · 16:33 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedMay 12 · 14:33 UTC

   Response times are healthy again.

Reported by nuwacom platform on their status page.

1. resolvedMay 8 · 13:31 UTC

   We have identified the root cause and fixed the issue. We experienced a failed service update which caused some services not to start correctly. app.nuwacom.ai is available again for all users

Reported by nuwacom platform on their status page.

1. resolvedMay 7 · 11:06 UTC

   The health is looking good again, thus we will continue to monitor the instance.

Reported by nuwacom platform on their status page.

1. resolvedApr 22 · 12:05 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedApr 15 · 13:16 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedMar 30 · 13:25 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedMar 24 · 22:29 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedFeb 25 · 12:11 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedFeb 17 · 14:30 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedFeb 4 · 14:33 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedDec 19 · 12:32 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedDec 8 · 09:44 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedNov 23 · 14:23 UTC

   All systems are healthy again. We apologize for the inconvenience this has caused. Please get in touch with us at support@nuwacom.ai in case you're still having any problems. Summary During a routine cluster update on November 23, a critical API service failed to pull its Docker image from the repository, causing unexpected downtime. The issue was resolved using an alternative image and systematically rolled out across all customer instances. Root Cause Analysis The incident resulted from a chain of dependencies: Primary Issue: A key API service couldn't retrieve its Docker image from the repository during the cluster update Secondary Issue: The deployment system had the same dependency, requiring a preliminary update before rolling out to customer instances Note: The cluster update was successfully tested on our staging system beforehand without encountering this error and any downtimes, indicating an environment-specific issue in production. Immediate Actions Taken: Deployed an alternative image to restore service availability Updated the deployment system to support the new image Systematically rolled out the stable image across all customer instances Prevention Measures: We're implementing more reliable image sources to eliminate dependency issues and strengthen the resilience of future cluster updates. Future Approach: Going forward, we'll take greater precautions against unexpected failures during cluster updates. We will announce scheduled maintenance windows in advance to ensure transparency and allow our customers to plan accordingly.

Reported by nuwacom platform on their status page.

1. resolvedNov 14 · 19:12 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedNov 6 · 16:09 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedNov 4 · 12:11 UTC

   This incident has been resolved. The platform health is looking good.

Reported by nuwacom platform on their status page.

1. resolvedOct 16 · 13:07 UTC

   The incident has been resolved

Reported by nuwacom platform on their status page.

1. resolvedOct 13 · 12:31 UTC

   We're back! Claude models are stable again.

Reported by nuwacom platform on their status page.

1. resolvedSep 24 · 08:54 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedAug 4 · 11:11 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedNov 6 · 07:53 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedOct 15 · 20:20 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedSep 5 · 14:39 UTC

   The model is working again.

Reported by nuwacom platform on their status page.

1. resolvedAug 30 · 10:11 UTC

   This incident has been resolved.

Reported by nuwacom platform on their status page.

1. resolvedAug 21 · 14:07 UTC

   This incident has been resolved

Reported by nuwacom platform on their status page.

1. resolvedJul 14 · 07:55 UTC

   The issue is resolved. We apologize for the inconvenience this has caused.

Reported by nuwacom platform on their status page.