Nexcess Server Incident History

1. identifiedSep 10 · 08:15 UTC

   Our technical teams continue to actively work through the remediation process across affected environments. The patch rollout is progressing in batches, with teams continuing to apply the available Adobe security patch across affected Magento versions. We are also continuing system scans and validation of patched environments to help ensure affected sites can be safely restored to a known-good state. We will continue to keep clients informed as meaningful progress is made. If you need assistance or have any concerns, please contact our Support team.

Reported by Nexcess Server on their status page.

1. resolvedSep 9 · 21:27 UTC

   This incident has been resolved.

Reported by Nexcess Server on their status page.

1. resolvedSep 3 · 11:13 UTC

   This incident has been resolved.

Reported by Nexcess Server on their status page.

1. resolvedSep 3 · 03:33 UTC

   This incident has been resolved.

Reported by Nexcess Server on their status page.

1. resolvedSep 2 · 20:33 UTC

   The WordPress security vulnerability CVE-2026-64638 has been addressed in the latest WordPress security releases. Customers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch. We have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations. At this time, the incident has been resolved, and the related status page notification will be closed.

Reported by Nexcess Server on their status page.

1. resolvedSep 2 · 20:31 UTC

   The WordPress security vulnerability CVE-2026-65640 has been addressed in the latest WordPress security releases. Customers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch. We have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations. At this time, the incident has been resolved, and the related status page notification will be closed.

Reported by Nexcess Server on their status page.

1. resolvedAug 30 · 08:31 UTC

   The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.

Reported by Nexcess Server on their status page.

1. resolvedAug 24 · 14:03 UTC

   We have completed our review of this issue and are closing this incident. The root cause was identified as a compatibility issue within the WP Rocket plugin following the WordPress 7.1 update. WP Rocket has released a fix, and customers can resolve the issue by updating the plugin to version 3.23.2.2 or later. As this involves a third-party plugin, we are not performing automated plugin updates across customer environments. However, we conducted a fleet-wide review to identify customers using affected WP Rocket versions and proactively communicated the issue, available fix, and recommended actions to those customers. Customers who continue to experience issues can contact our Support team for assistance with disabling the plugin or for guidance on updating WP Rocket to a fixed version. No further actions are pending from our side, and this incident is now considered closed.

Reported by Nexcess Server on their status page.

1. resolvedAug 18 · 20:16 UTC

   This incident has been resolved.

Reported by Nexcess Server on their status page.

1. resolvedAug 18 · 19:30 UTC

   This incident has been resolved.

Reported by Nexcess Server on their status page.