Network & Infrastructure Incident History

We are pleased to inform you that the incident affecting our Backbone offering has been resolved. <b>Start time :</b> 21/07/2026 23:28 UTC <b>End time :</b> 22/07/2026 16:02 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 21/07/2026 23:55 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 21/07/2026 23:28 UTC <b>Impacted Service(s) :</b> There was a latency increase between our PoP (Point-of-presence) in Madrid and services located in other datacenters. <b>Customers Impact :</b> Customers were temporarily facing latency when trying to use our services by passing through our PoP in Madrid. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Backbone offering, which is causing temporary latency issue on our PoP (Point-of-presence) in Madrid. Here are some supplementary details : <b>Start time :</b> 21/07/2026 23:28 UTC <b>Impacted Service(s) :</b> There is a latency increase between our PoP (Point-of-presence) in Madrid and services located in other datacenters. <b>Customers Impact :</b> Customers are temporarily facing latency when trying to use our services by passing through our PoP in Madrid. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 21/07/2026 23:55 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 21/07/2026 23:28 UTC <b>Impacted Service(s) :</b> OVHcloud Connect service was temporarily unavailable on Madrid Region. <b>Customers Impact :</b> All customers were temporarily facing issues to connect to their services with OVHcloud Connect. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network Services offer on the specific Madrid region. Here are some supplementary details : <b>Start time :</b> 21/07/2026 23:28 UTC <b>Impacted Service(s) :</b> OVHcloud Connect service is temporarily unavailable on Madrid Region. <b>Customers Impact :</b> All customers are temporarily facing issues to connect to their services with OVHcloud Connect. <b>Root Cause :</b> This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/9gt6k8664907 <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Backbone offering has been resolved. <b>Start time :</b> 15/07/2026 14:55 UTC <b>End time :</b> 15/07/2026 16:30 UTC <b>Root Cause :</b> This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backbone offer on the specific US region. Here are some supplementary details : <b>Start time :</b> 15/07/2026 14:55 UTC <b>Impacted Service(s) :</b> There is a latency increase and network loss might be observed on the US backbone infrastructure. <b>Customers Impact :</b> Customers are temporarily facing latency and even network loss to access their services located in the US. <b>Root Cause :</b> This incident is caused by our provider. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Network offering has been resolved. <b>Start time :</b> 08/07/2026 14:50 UTC <b>End time :</b> 13/07/2026 11:10 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific GRA region. Here are some supplementary details : <b>Start time :</b> 08/07/2026 14:50 UTC <b>Impacted Service(s) :</b> We had experiencing disturbances on our network services. <b>Customers Impact :</b> Customers may experience some disruption, latency or packet loss. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 06/07/2026 04:00 UTCEnd time : 10/07/2026 14:00 UTCList of concerned racks :R804R24R805L16R805L17R805L18R805L19R806L20R806L22R806L23R806L24R806L25R806L26R806R16R806R17R806R18R807L21R807L23R807L24R807L27R807R19R807R20R807R21R807R22R807R23R807R24R808L23R808L21R808L24Service impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 10/07/2026 06:00 UTCEnd time : 17/07/2026 13:30 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 09/07/2026 06:00 UTCEnd time : 10/07/2026 13:30 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.List of racks: - Rack GRA0320A06A- Rack GRA0320A06B- Rack GRA0320A06CStart time : 10/07/2026 06:00 UTCEnd time : 10/07/2026 13:30 UTCService impact : Customers could experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 06/07/2026 05:00 UTCEnd time : 09/07/2026 16:00 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.List of concerned racks:ERI0112D01AERI0112D01BERI0112D01CERI0112D02AERI0112D02BERI0112D02CERI0112D03AERI0112D03BERI0112D03CERI0112D04AERI0112D04BERI0112D04CERI0112D05AERI0112D05BERI0112D05CService improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.List of concerned racks : - GRA0401E03C- GRA0401E02B- GRA0401E01B- GRA0401E01AStart time : 09/07/2026 06:00 UTCEnd time : 09/07/2026 14:30 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 09/07/2026 06:00 UTCEnd time : 09/07/2026 14:30 UTCService impact : Customers will experience a temporary shutdown of their servers during the operation.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.Start time : 09/07/2026 06:00 UTCEnd time : 09/07/2026 14:00 UTCService impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

This maintenance is finished for rack S333A05.Our teams are currently working on rack S311B02.

This maintenance is finished for racks S311B08 and S342A02.Our teams are currently working on the other racks.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.List of concerned racks : - S333A05- S342A02- S311B02- S311B08Start time : 09/07/2026 06:00 UTCEnd time : 09/07/2026 15:00 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 22/06/2026 05:00 UTCEnd time : 10/07/2026 16:00 UTCService impact : NoneService improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

We would like to inform you that the maintenance on our electrical infrastructure is now completed. All services are operational. Thank you for your patience throughout this maintenance.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.Start time : 09/07/2026 07:00 UTCEnd time : 09/07/2026 14:00 UTCService impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.Thank you for your understanding.

We would like to inform you that the maintenance on our electrical infrastructure is now completed. All services are operational. Thank you for your patience throughout this maintenance.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 09/07/2026 10:00 UTCEnd time : 09/07/2026 12:00 UTCService impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

We would like to inform you that the maintenance on our network infrastructure is now completed. All services are operational. Thank you for your patience throughout this maintenance.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.Start time : 09/07/2026 07:30 UTCEnd time : 09/07/2026 09:00 UTCService impact : NoneService improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on our network equipment.Thank you for your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific GRA region.Here are some supplementary details :Start time : 08/07/2026 14:50 UTCImpacted Service(s) : We had experiencing disturbances on our network services.Customers Impact : Customers may experience some disruption, latency or packet loss.Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.We will keep you updated on the progress and resolution.We apologize for any inconvenience caused and appreciate your understanding.

The scheduled maintenance has been completed.

The current maintenance will take more time than expected.

This maintenance is completed for rack S311B07.Our teams are currently working on the other racks.

This maintenance is completed for rack S311B06.Our teams are currently working on the other racks.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.List of concerned racks : - S310B05- S310B06- S311B06- S311B07 Start time : 08/07/2026 06:00 UTCEnd time : 08/07/2026 15:00 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.Start time : 08/07/2026 07:00 UTCEnd time : 08/07/2026 16:00 UTCList of concerned racks:- Rack MR90101E02BService impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.Start time : 08/07/2026 06:00 UTCEnd time : 08/07/2026 14:00 UTCService impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.Thank you for your understanding.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 08/07/2026 10:00 UTCEnd time : 08/07/2026 13:00 UTCService impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

All services are operational.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 07/07/2026 04:00 UTCEnd time : 08/07/2026 04:00 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.

All services are operational.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.Start time : 07/07/2026 12:45 UTCEnd time : 07/07/2026 19:45 UTCService impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.Thank you for your understanding.