Namirial Incident History

Stiamo procedendo ad effettuare un'attività di manutenzione ordinaria, non ci aspettiamo disservizio. We are proceeding to carry out an ordinary maintenance activity, we do not expect disservice.

During this maintenance window, the service may become unavailable. This maintenance is required to improve and enhance our sign engine capabilities. We apologize for any inconvenience and encourage you to plan your activities accordingly. Thank you for your understanding.

Ordinary scheduled maintenance on PEC Service. We do not expect disservice.

Security fixes to the Policy Service. No downtime is expected, the update will be transparent to end user.

Added contributors view for PEC mailbox. No downtime expected

Added disclaimer for AI advanced search. No downtime expected

Maintenance ended

Relocation of moved instances due to Crowdstrike client agent updates, upgrade SQL Server CUs, and security patches to part of the cluster (3 out of 7 nodes).

Maintenance ended

Bugfix No downtime expected

Maintenance ended

No service disruption is expected and the services will remain fully available. Thank you for your understanding.

Maintenance ended

Scheduled Maintenance SMS Service will have a scheduled maintenance update. No service disruption is expected and the services will remain fully available. Thank you for your understanding.

Maintenance ended

Stiamo procedendo ad effettuare un'attività di manutenzione straordinaria, non ci aspettiamo disservizio. We are proceeding to carry out an extraordinary maintenance activity, we do not expect disservice.

This is just a test notification

Maintenance ended

Platform maintenance involving PEC mailboxes for the domains: - pec.avvocati.prato.it - busto.pecavvocati.it - ordineavvocativicenza.it - como.pecavvocati.it - avvocatiudine.it - mantova.pecavvocati.it - pavia.pecavvocati.it - pectriesteavvocati.it - varese.pecavvocati.it - busto.pecstabiliti.it - varese.pecstabiliti.it - mantova.pecstabiliti.it - monza.pecstabiliti.it - brescia.pecavvocati.it - forotorre.it - bergamo.pecavvocati.it - monza.pecavvocati.it - bergamo.pecstabiliti.it - firenze.pecavvocati.it - ordineavvocatipadova.it - brescia.pecstabiliti.it During the maintenance, the service will be unavailable for PEC mailboxes on these domains.

Maintenance ended

An extraordinary maintenance window is scheduled on July 16, from 22:00 to 23:00 CEST, for LiveID+. During the activity, some users could experience disconnection.

Updated identification flow and various bug fixes. No downtime expected.

Maintenance ended

During the activity the service will be available. Release notes available into the web application. BugFix: tab Deleghe

Maintenance ended

Dear Partner, We would like to inform you that on July 16, 2026, from 07:00 to 08:00 (CEST), scheduled maintenance will be performed on the NamirialArchive® PROD environment for the following region: IT2 (formerly StrongDox). During the maintenance window, access to the NamirialArchive web portal may be temporarily unavailable. NamirialArchive® Update type: Maintenance Description of the main changes: Scheduled maintenance of the NamirialArchive web portal on the PROD environment for the IT2 region. Thank you for your cooperation. Best regards, Namirial SpA ************************************** Italian Version Gentile Partner, vi informiamo che nella giornata del 16 luglio 2026, dalle ore 07:00 alle ore 08:00 (CEST), è previsto un intervento di manutenzione programmata sugli ambienti NamirialArchive® PROD relativi alla seguente regione: IT2 (ex StrongDox). Durante la finestra di manutenzione, l'accesso al portale web NamirialArchive potrebbe risultare temporaneamente non disponibile. NamirialArchive® Tipo di aggiornamento: Manutenzione Descrizione delle principali modifiche: Attività di manutenzione programmata del portale web NamirialArchive sull'ambiente PROD della regione IT2. Vi ringraziamo per la collaborazione. Cordiali saluti, Namirial SpA

Maintenance ended

Bugfix. No downtime expected

Maintenance ended

Hello, We would like to inform you that our SMS service provider, Esendex, has scheduled a maintenance operation from Wednesday, July 15, 2026, at 11:00 PM to Thursday, July 16, 2026, at 6:00 AM (Europe/Paris time). During this maintenance window, the SMS service may experience intermittent disruptions, including temporary periods of unavailability. As a result, the following features may be affected: - SMS One-Time Passwords (OTP) used during the electronic signing process; - SMS notifications, when enabled. SMS requests may intermittently fail during the maintenance window. Recommendation Whenever possible, we recommend avoiding time-sensitive signing processes or large-scale SMS campaigns during this maintenance period. The SMS service is expected to resume normal operation automatically once the maintenance has been completed by our provider. Thank you for your understanding. Should you have any questions, please do not hesitate to contact us. Kind regards, The Trust & Sign Team

Maintenance ended

Identification flow update. No downtime expected

Maintenance ended

Identification flow updated. No downtime expected

Maintenance ended

Stiamo procedendo ad effettuare un'attività di manutenzione straordinaria, non ci aspettiamo disservizio. We are proceeding to carry out an extraordinary maintenance activity, we do not expect disservice.

Maintenance ended

A maintenance window is scheduled on July 14, from 22:00 to 0:00 CEST, for LiveID+. During the activity, some users could experience disconnection.

Maintenance ended

During this maintenance window, the service may become unavailable. This maintenance is required to improve and enhance our sign engine capabilities. We apologize for any inconvenience and encourage you to plan your activities accordingly. Thank you for your understanding.

Maintenance ended

Ordinary scheduled maintenance on the LEAN PROD ENVIRONMENT. We do not expect disservice.

Maintenance ended

Ordinary maintenance to Consersazione subsystem. No downtime is expected, the update will be transparent to end user.

Maintenance ended

During the activity the service will be available. Release notes available into the web application. Bug Fix "Ricera per Parti, Giudice e Date" Fix download of “Copia Informatica” file

Maintenance ended

Dear Partner, We hereby inform you of scheduled maintenance work: On 11 July 2026, from 08:00 to 18:00 a technology upgrade activity is planned on the Production environment, involving the following services: NSO and Peppol. Impact of the intervention: • Slowdown in the forwarding of documents over the PEPPOL network • Service disruptions in the reception of documents from the PEPPOL network These criticalities could prevent the correct delivery of documents to the final recipients. Therefore, once full operability of the nodes is restored, senders may have to re-transmit the files. Status Page – Maintenance window / Description Window: 11 July 2026, 08:00 – 18:00 Services: NSO, Peppol Description: Scheduled technology upgrade on the Production environment. Expected impact: slower forwarding of documents over the PEPPOL network and possible disruptions in receiving documents from the PEPPOL network. Affected documents may require re-transmission once full operability is restored. Update type: Improvement Released Version: - Description of the main changes: Reason for planned work: technology upgrade on the Production environment. Best Regards Namirial Spa ********************************** Versione in italiano Gentile Partner, Con la presente vi informiamo di un intervento di manutenzione: L'11 luglio 2026, dalle 08:00 alle 18:00, è in programma un'attività di aggiornamento tecnologico sull'ambiente di Produzione, che coinvolgerà i seguenti servizi: NSO e Peppol. Impatto dell'intervento: • Rallentamento nell'inoltro dei documenti sulla rete PEPPOL • Disservizi nella ricezione dei documenti dalla rete PEPPOL Tali criticità potrebbero impedire il corretto recapito dei documenti ai destinatari finali. Pertanto, una volta ripristinata la piena operatività dei nodi, i mittenti potrebbero dover effettuare nuovamente la trasmissione dei file. Status Page – Finestra di manutenzione / Descrizione Finestra: 11 luglio 2026, 8:00 – 18:00 Servizi: NSO, Peppol Descrizione: Aggiornamento tecnologico programmato sull'ambiente di Produzione. Impatto previsto: rallentamento nell'inoltro dei documenti sulla rete PEPPOL e possibili disservizi nella ricezione dei documenti dalla rete PEPPOL. I documenti interessati potrebbero richiedere una nuova trasmissione una volta ripristinata la piena operatività. Tipo di rilascio: Evolutivo Versione Rilasciata: - Descrizione delle principali modifiche: Motivo del lavoro pianificato: aggiornamento tecnologico dell'ambiente di Produzione. Cordiali saluti Namirial Spa

The issue has been fully resolved. Our engineering team identified that the temporary service degradation was caused by an internal rate-limiting component enforcing a safety threshold. Adjusting the rate-limit configuration immediately resolved the issue and restored normal traffic flow. To prevent this from happening again, we will be introducing supervised procedures to progressively tune this configuration value over time. We apologize for any inconvenience this may have caused.

We experienced a brief service degradation affecting the LEAN component today between 11:32 and 11:45 CEST. During this time window, approximately 30% of calls to this service failed. The service has since stabilized and normal operations have resumed. Our engineering team is currently investigating the root cause to prevent future occurrences. We apologize for any inconvenience this may have caused.

Maintenance ended

**Subject: v1 API Deprecation — Action Required** For security reasons, the v1 API endpoints are being retired. Please migrate all integrations to v2 by the following dates: | Environment | Shutdown Date | |---|---| | TEST | 15 October 2026 | | PRODUCTION | 15 January 2027 | After these dates, v1 endpoints will stop working. Please refer to the [Migration guide](https://docs.namirial.app/products/liveidplus/2.1-test/enterprise/get-started/v1-to-v2-migration) for the details.

Maintenance ended

Hotfix. No downtime expected

Maintenance ended

Hotfix on identification flow. No downtime expected

Maintenance ended

Bugfix No downtime expected

Maintenance ended

During the activity the service will be available. Release notes available into the web application. Bug Fix “Uffici preferiti” in “Impostazioni” Fix table display in “Ricerca Fascicoli”

Maintenance ended

Dear Partner, eSignAnyWhere platform (Saas environment - saas.esignanywhere.net) will be unavailable for update. During this maintenance our services that use eSignAnyWhere function (e.g. digital sign of contracts in the provisioning service) may not be available. The new release can be tested on the demo environment https://demo.esignanywhere.net/ Please have a look to the release note page https://namirial.atlassian.net/wiki/spaces/eSign/pages/91981724/eSignAnyWhere+Release+News Best regards Gentile Partner, è pianificato uno stop della piattaforma eSignAnyWhere (ambiente Saas - saas.esignanywhere.net) per eseguire attività di aggiornamento del servizio. Durante la manutenzione della piattaforma eSignAnyWhere non garantiamo il corretto funzionamento dei nostri servizi di firma digitale dei documenti (ad esempio firma dei contratti con il provisioning). La nuova versione può essere già provata nell'ambiente di demo https://demo.esignanywhere.net/ Si prega di prendere visione della pagina di release note al seguente link https://namirial.atlassian.net/wiki/spaces/eSign/pages/91981724/eSignAnyWhere+Release+News Cordiali saluti

Maintenance ended

Hotfix. No downtime expected

Maintenance ended

Minor bug fixing to Provisioning service. No downtime is expected, the update will be transparent to end user.

Maintenance ended

Identification flow update. No downtime expected

Maintenance ended

Reseller update method added. Identification flow updated. No downtime expected

Maintenance ended

[TEST Environment] We are currently performing scheduled maintenance on our infrastructure. During this time, you may experience temporary disruptions or malfunctions. We apologize for any inconvenience this may cause.

Maintenance ended

Dear Partner, eSignAnyWhere platform (Saas environment - us/latam.esignanywhere.net) will be unavailable for update. During this maintenance our services that use eSignAnyWhere function (e.g. digital sign of contracts in the provisioning service) may not be available. The new release can be tested on the demo environment https://demo.esignanywhere.net/ Please have a look to the release note page https://namirial.atlassian.net/wiki/spaces/eSign/pages/91981724/eSignAnyWhere+Release+News Best regards

Maintenance ended

During the activity the service will be available. Release notes available into the web application. Bug Fix tab Storico fascicolo

Maintenance ended

Dear Partner, eSignAnyWhere platform (Saas environment - significant.com) will be unavailable for update. During this maintenance our services that use eSignAnyWhere function (e.g. digital sign of contracts in the provisioning service) may not be available. The new release can be tested on the demo environment https://demo.esignanywhere.net/ Please have a look to the release note page https://namirial.atlassian.net/wiki/spaces/eSign/pages/91981724/eSignAnyWhere+Release+News Best regards Gentile Partner, è pianificato uno stop della piattaforma eSignAnyWhere (ambiente Saas - significant.com) per eseguire attività di aggiornamento del servizio. Durante la manutenzione della piattaforma eSignAnyWhere non garantiamo il corretto funzionamento dei nostri servizi di firma digitale dei documenti (ad esempio firma dei contratti con il provisioning). La nuova versione può essere già provata nell'ambiente di demo https://demo.esignanywhere.net/ Si prega di prendere visione della pagina di release note al seguente link https://namirial.atlassian.net/wiki/spaces/eSign/pages/91981724/eSignAnyWhere+Release+News Cordiali saluti